DoubleTree by Hilton Baltimore North - Pikesville

Walls are very thin, only had 2 bath towels in our room for 4 people, requested them 3x via the app (the “careline” was consistently busy) and they never arrived. Despite being out all day, room was never cleaned. No other viable options in the area when visiting family but we’ll likely stay at the Marriott in Owings Mills next time.

The guy with the short black hair and wears glasses has no customer service skills and is really rude!

Loved the hotel. The lobby was inviting, fresh & airy. The room was recently renovated. Loved the lighted mirror in bathroom. Would highly recommend

They didn’t have the correct shampoo is a bathroom so we had to go down to get a new bottle then we discovered that there wasn’t any conditioner in the conditioner bottle then we discovered that all three USB ports don’t work then the coffee the room is terrible that going down to the restaurant. There’s free coffee there but it’s course empty. There’s nobody to refill it. The room is rather noisy because it’s by the freeway.

We attempted to stay at this location in late January. When we arrived, the front portico was collapsed and was barricaded; signs directed us to a side entrance. Despite having informed the hotel that we would be arriving late, the side entrance was locked and there was no bell or other way to get hold of the front desk (they did not answer their phone) and we waited outside for 10 minutes in ten-degree weather to be let in. The lobby floor was strewn with trash (dirty tissues, food wrappers) that the agent front desk claimed was "because of the snow." The agent assured us that the room was clean. The room was not clean - dirt on the floor and in the bathroom. We went to the front desk and asked for a refund as we were going to be staying elsewhere. Front desk staff gave us a hard time about this, and provided dishonest information about the procedure needed to obtain a refund. It ultimately took five phone calls and over an hour of our time to get the refund (assuming we do get it in the end.) On one of the phone calls to Hilton customer service, the agent had a dog barking in the background (I guess they WFH.) We ended up staying at a different property (not a Hilton one) in downtown Baltimore which was lovely.

Overall, I'd give it a 4.5. Reason for 4.5 instead of a 5 is because I felt that breakfast should have been included in the itinerary, given that I was staying for almost a week. In any case, the room was clean, spacious and everything was working to my interest.

The staff and housekeeping were courteous, professional, and helpful. The room costs were reasonable but the restaurant prices seemed a bit high although the food was excellent. I did notice the shower in Rm 153 drained slowly (we were standing in about 1" of water while showering).

The power went out the internet wasn’t working the it wasn’t never told that breakfast was over at 11am

The room didn’t have heat, shower handle was falling off and the water pressure was low HORRIBLE EXPERIENCE