Grecotel Lux.ME White Palace

The stay was pleasant. But the selection of food was extremely poor. The room is a bit small for a couple

酒店是老牌奢華，裝修設計有點過氣了。房間裝修十分簡易，簡易一定要住升級到奢華房。 酒店飲食十分好，我們是一價全包。酒，飲料全體暢飲，完全物超所值，酒店的餐館景色超美，食物也很精美。 最後提一句，酒店所有餐館晚餐都需提前預訂，十分難定的，建議入住前就預訂。如果沒定，入住後千萬要堅持跟酒店協商，不然日日自助餐是很無趣的。

We have just returned from 2 weeks at the Lux-Me White Palace. Firstly, the positives, the professional friendly waiting staff really cannot do enough and the hotel was very clean, that's where the positives stop. The management exercise a ploy of giving you the wrong room on arrival (2am) so that when you challenge their error, they offer you an upgrade (this practice was confirmed by our rep and our neighbours on either side of our room). In our case we booked a swim up White room and were given a room without a swim up pool and we were informed our only option to change rooms would be to pay an upgrade of €450/night! Following a heated discussion at reception the following morning, we eventually unpacked in the correct room, 11 hours after arrival, at no point did anyone from reception apologise for our inconvenience or poor start to our holiday. When we declined the €450.00 per night upgrade, they placed us in room 638 next to the noisy and busy main road to the rear of the hotel and directly adjacent to the deliveries entrance. All the swim up pools on the rear are open to road noise, goods deliveries (reversing beepers) to the rear hotel entrance, staff arriving and leaving at all hours on mopeds, industrial bins being emptied at 6am and in our case a large pool filter system running 24/7. After 2 sleepless night we complained to the duty manager who stated, "you should have checked google earth and seen the existence of the road". We challenged this ridiculous statement and asked if we had checked google earth, how would we know in advance which room would be allocated to us prior to arrival, to which he had no answer and only then agreed to move us to another room. Our next room 309 was on the opposite side of the hotel beneath a pool and very damp with an acrid smell that takes your breath away. The corridor had an industrial air freshener to mask the smell but the room was only habitable with the patio doors wide open for fresh air. The front garden also had two exposed drain covers which no other rooms had along the same side of the hotel. When we contacted the duty manager about the damp problem, he acknowledged our concerns and immediately and stated he would have DEHUMIDIFIER placed in the room within 10 minutes. He stated the hotel was full and there were no other rooms available. It amazed us that a 5-star hotel operating in 25 degrees would have a dehumidifier on standby, especially when there had been no significant rainfall since April. We subsequently emptied the dehumidifier every 4-5 hours as the cleaning staff did not know how to operate it and failure to empty it resulted in the unit switching off. The a la carte restaurants served very good food but are open to the elements so as the evening temperature drops and the wind gets up the staff supply blankets; however, the food becomes cold very quickly and before you can finish the plate. The main buffet is bland with warm food and the lack of staff ensures used plates sta

This was the first time my husband and I have ever been all inclusive as we travelled with our daughter and granddaughter. This is a beautiful hotel on arriving we were greeted with a cold towel and a drink and our luggage was taken from us. Glad we booked a superior sea view room this was quiet comfortable beds and pillows and lovely view. You need to book restaurants a week before including the farm,so worth downloading the Grecotel app. We enjoyed the White, Asia White and the Italian for lunch time, this made a change from the buffet (there is a small adults area to eat if you are travelling as couples and prefer)The farm was also worth a visit, just buy the bus tickets from reception. (think the return ticket was 8 euros cash only)The farm is only 15 minutes from the hotel. My daughter and granddaughter had no trouble getting sunbeds. The staff work incredibly hard always cleaning nothing is too much trouble with there serving of food and drink. With a good selection of wine. You can get a bus into Remymthon for 4 euros return purchase tickets at the mini mart on site. Pick bus up at the entrance to the hotel.Taxi about 16 euros each way. A 25 mins walk (turn right from hotel) Can stop for coffee there, and a few shops the pavments are good all the way. Going back to our accommodation Wished there had been more plugs in the room especially were the mirror in the bedroom was located and an extractor fan in the bathroom would not have gone amiss. Overall considering the age groups we all had a great time and would definitely return

Les restaurants de spécialité sont excellents et font de cet hotel tout inclus un des meilleurs d un point de vue gastronomie et des vins variés…bravo! La chambre est conforme aux photos et le personnel est très sympathique. Le gros problème sont les activités si vous avez des adolescents, beignade interdite toute la semaine, piscine privative froide, pétanque dans le sable…donc injouable, raquette de pingpong pourries et injouables, et peu ou pas d animations…obligé de louer une voiture pour revisiter la Crete ! Points a ameliorer: Une meilleure cuisine au restaurant principal et des plats de meilleure qualité Plus de plats grecs et meilleure presentation entree/dessert etc… Un veritable jus d’orange frais le matin Un terrain de petanque veritable Des terrains de tennis (il ya de la place a cote de l hotel) De vraies animations en journée et le soir Un veritable late check out / meilleure communication de l accueil…quitter la chambre a 11h…quand votre vol est a 20h… Une reservation plus fluide des restaurants…obligé de reserver 10 jours avant notre voyage chaque restaurant…le stress Une meilleure application de reservation

A hotel that ticks all the boxes. Good food, staff and facilities made for an excellent week. The all inclusive package makes for a relaxing experience and also for the children as well. The food was top quality, and the service was excellent.

Fantastic hotel , beautiful setting . On arrival we was upgraded to a swim up room , my daughter was so happy, reception, cleaners , waiters, work so hard , Bar staff absolutely fantastic, they remember your drinks made my daughter feel so special, restaurants very good Asian restaurant Brilliant. Carte d’or ice cream ( so many choices) patisserie place bit of a let down . The only down side was the evening entertainment as it was close to end of season not much on . Rooms clean mini bar great nice coffee machine, all stocked everyday . Even saw a very special person I’ve not seen for 30+ years .

We found the reception staff very surly and unhelpful. For the entire week we stayed we were unable to get a bed around the pool as they were all bagged very early and oftentimes empty for hours. We felt that this hotel is very much a poor- man’s Ikos Yes. it’s cheaper, but not nearly as good value for money. We’d rather pay more of our hard earned money and enjoy every aspect of the holiday. We did not at Grecotel Lux Me…there’s nothing Lux about it at all. Perhaps we’ve been spoiled by Ikos and Sani resorts and nothing will compare in the all-inclusive market and you could argue that you get what you pay for…but is it worth it? We say no.

Mehr Schein als Sein Das Hotel entspricht nicht einer fünf Sterne Kategorie. Wir haben das Zimmer 145 bekommen und es war einfach alt und abgerockt. Das Bad aus den 80ern und der Rest lieblos in das hier und jetzt katapultiert. Wir sind mit zwei Familien angereist unter einer Buchungsnummer und unsere Zimmer waren nicht nebeneinander, geschweige denn im gleichen Gebäude. Auf Nachfrage wurde mit der Buchungslage gekontert. Wir hatten die gleiche Zimmer Kategorie und dann schafft man es organisatorisch nicht zwei Zimmer nebeneinander zu reservieren? Das wäre Service, den es hier nicht gibt. Alle Liegen sind morgens mit Handtüchern belegt. Das Hotel hat Schilder aufgestellt, wer seine reservierte Liege nicht nutzt muss diese wieder freigeben. Der Supervisor am Pool macht nichts und der Rezeption ist es egal. In einem der Restaurants bekamen wir die Vorspeise vor dem Aperitif. Jetzt im Oktober sind nicht alle Pools beheizt; unverständlich. Die Frage ist, für wen ist das Hotel das richtige? Für alle die,die Buffet und eine große Halle zum Essen mögen, für alle die, die sagen wir sind nur zum schlafen auf unseren Zimmern und machen das Licht aus, für alle die,die keinen gehobeneren Standart kennen. Wer kein besseres Hotel kennt, kann auch nichts vermissen. Die Grecotel Gruppe probiert der IKOS Sani Gruppe nachzueifern. Die Apps, Homepage sind sehr ähnlich. Klar zahlt man im Grecotel nur ein Drittel des Preise eines IKOS Resorts,aber kann ich deswegen den schlechten Service der Rezeption verzeihen, mir jeden Tag die Handtücher auf den Liegen ansehen und somit um sieben Uhr morgens festzustellen, es gibt keine Liegen mehr, will ich in einer Halle essen in der es laut ist und alle sich ums Buffet schieben? Nein!