Courtyard Pigeon Forge

I booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!

First we were placed in a handicap accessible room where the shower ran water out onto the bathroom floor. At 4am on a trip to the BR I stepped in cold water that ran near the toilet. The AC went off while we were out in the afternoon the facilities man told us it was motion detection. So I was concerned about getting hot during the night. The next day we were moved to a “river view” room where we had only a view of a large red roof.

Loved the pool area. It was very well decorated and we enjoyed our stay very much . It would have been nice having breakfast included.

We stayed here for 4 days when we visited Pigeon Forge the first few days of June. Our room was roomy & clean. Everything was perfect. The only negatives I have which are nit picky things are one the refrigerator is only set to cycle on for two hour increments this is mega obnoxious and potentially a critical thing if someone was planning on a fridge for meds. Don’t plan on using the fridge for meds it doesn’t stay on. I would turn it on when I got up in the night to use the bathroom or anytime o thought about it so it would stay mostly cold. Also, when you check in they mention breakfast being 6-10 in the lobby so I came down for coffee first day as we had been up since 4am. The breakfast is not complimentary & coffee was not cheap. To boot the guy said he was new & not good at making coffee. I was like I’m not paying through the nose for some new guys experiment at making coffee. We went out for breakfast. Now they never said breakfast was included when I paid so it’s not like I was expecting it until I checked in and they said breakfast hours. I just think if you are going to say breakfast is this time then you should say for an additional cost. I heard them say it the same way they said it to me to 3 people checking in during my time there so this is the standard line. Now our room was fantastic. We got 2 queens & pull out twin & everything was comfortable they brought us extra pillows.They made the beds every day & brought clean towels. I highly recommend this property!

Loved this place! 2nd time staying here within a 10 year period. Very friendly, clean and helpful. I will recommend this place at a 10 being the best. Definitely will stay again

Lazy river was awesome along with the fire pits and indoor pool. The Bistro was friendly and wonderful. Family oriented will go back.