Hampton Inn & Suites Pigeon Forge on the Parkway

There were several issues during our stay. We had problems with the room key loading on the app, and the cable and TV remote were not working. Despite sending a chat request to staff, we didn’t receive a response until the following morning, so we were without TV for that evening. Additionally, none of the hotel’s ice machines had ice available. Keep in mind that this hotel has six floors. It was also 90-100 degrees in the area each day of our stay. When I asked about it, the only response from staff was, 'Sorry for the inconvenience,' which was unacceptable given heat wave in Pigeon Forge, TN. Lastly, when housekeeping came to clean our room they only replaced the towels and they didn't make the beds or even take out the trash from the trash cans. This is strange because on the bathroom mirror, there is a sign that says what housekeeping is SUPPOSED to do. In my opinion, this is not acceptable for the price of hotels now. Do better Hampton Inn!😡😤

Rooms were ok - it’s an older hotel and although the lobby is nice, the rooms were just adequate. We were barely acknowledged when we walked in by reception. The most annoying thing was the lack of ice! The machines were either broken or empty. I had to go to every floor before I finally found 1 working machine.

The staff were nice. Hotel needs updated a bit. There maintenance that needs to be done ASAP. The keycard scanners to get into the rooms are not charged. It was a gamble if your was going to work or not. We had settled into our room with our small kids and when we came back from going to the pool the lock quit working so we were locked out of our room and the people working there couldn’t fix it. Anyways they figured out a way to open it so we could get our stuff and switch rooms. When we did, that lock didn’t work either. The lock on the 3rd room worked. It was a known issue across the hotel and they could t fix it. A little bit of an inconvenience but the friendliness of the staff helped a lot.

The breakfast staff were superb!! Very kind!! Everything was clean and comfortable!

Room 300 The room was clean but I have to say the coffee pot was terrible. I don't know about the other bed but the one I slept in has springs that made noises and I could feel them. Makes for a restless night of supposedly sleep.

Let me start by saying I have stated hamptonninn all over the place and this was not the best one I’ve stayed at We drove for hours to get to the Hampton in our check in time was 3 when we got there our room was not ready and was told to come back in an hour or hour and a half and the clerk there was not very friendly we came back in just over an hour and checked in we came on a specific budget. So we got a room with a kitchenette. The 1nd night we were there we were going to cook dinner for the 6 of us and the stove top was not working. I called the front desk they said no one was there that could look at it so we had to get dinner out which cost over a hundred dollars that we had not planned for then I broke a class and asked if I could possible get a broom. I was told she didn’t have no one to get me one. So I just do the best I could to get what I could up. We arrived on a Saturday not one time did they come in our room to tidy it up like get the trash or anything. They did leave towels the 3nd day outside our door. Finally our last full day there they came in to bring towels and get the trash and vacuum I was just so disappointed in the unfriendliness of the staff when I went to check out the clerk was on the phone and mouthed to me he would send an email I can assure you I won’t be back to this Hampton inn.