Holiday Inn Express & Suites Pigeon Forge/Near Dollywood

This is the first time that we visited this hotel. It is a very A+ place. Very Clean; You meet very nice people; it has a full breakfast buffet; We had 2 king beds in our room with plenty of space.

I would not stay here again. On the plus side, the staff are efficient (not necessarily friendly, but efficient) and the location is great. And it is that rare Holiday Inn that doesn't force loud televisions on us during morning breakfast - what a relief! We stay at Holiday Inns regularly and far too many of them force loud TVs on the guests; this one is the rare exception. Unfortunately, though, there are some structural issues with this hotel. First, the lighting is prison-like. Instead of using warm light in the 2500 Kelvin range, they use cold, harsh, prison lighting through - I'm guessing 6000 Kelvin. It is awful and headache-inducing. Second, the bathroom has nowhere - and I mean NOWHERE - to hang anything. No hooks, no towel bars. So I had to rig up a system to hang our towels from the ceiling tiles - not ideal. Third, there was no ventilation in the room, which meant it was constantly humid, so on walking in the room there was a wall of mildew smell that was inescapable. Most hotels have an exhaust fan in the bathroom, but not this one. We left about a week ago and our luggage still smells like mildew from that hotel. In addition, the furniture was falling apart - literally. We sat down on the sofa and the arm fell right off. Not to mention that a metal bar nearly broke our tailbones - most uncomfortable sofa on the planet and well past its prime - the cushions are saggy, stained, and torn. Finally, one of our favorite things about staying in Holiday Inns is their warm cinnamon rolls. But this one had COLD cinnamon rolls! I think they just took the frozen or maybe refrigerated rolls and stuck them under the heatlamp, so the outside of the rolls was dry and lukewarm but the inside was cold and hard. Such a disappointment. Overall I think this hotel is past due for a major renovation. It is probably a good place to stay with a bunch of kids (and in fact lots of families with kids were here) because they can't do any more damage than has already been done. But if we were to be back in Pigeon Forge I'd given another one of the Holiday Inns a try over this one - all of them are quite close together.

The best breakfast ever at a motel and great accommodations and personal and sleeping accommodations. And the pools are great

They have the best breakfast and the biscuits and gravy are amazing !!!a lot of places and things to do close by dining , shopping and fun stuff for the kids

Betty who worked the breakfast service each morning is a wonderful person . She helped people and cleaned like no other. This hotel is so friendly and clean! Staff are wonderful. From the free popcorn, to getting extra pillows or towels. This is why I’m a member!

Good service. Juices at breakfast was too sweet