Under Canvas Great Smoky Mountains

Stunning property! 10 out of 10 recommend. The STAFF!!!! They are all AMAZING!!!!! From the front desk to the kitchen to maintenance and everyone in between.

Disappointing stay. This place calls itself a small luxury hotel. No luxury here. We had a suite - the amenities/furniture on the website are not what you get. No daily housekeeping. Apparently, it's available at the guests' requests, but no-one informed us of that. Room seemed dirty and we even wondered if the sheets were fresh at arrival. The staff is clueless in terms of service. No internet so you have to ask for advice, but most have no knowledge of local area. Restaurant is basic. No eco-water bottles. The drive is 30 mins to the national park and not much to do at the property. It could be wonderful with a caring, knowledgeable staff, internet at least in the common area so that one can plan activities outside of the camp, having a yoga instructor or hiking guide on site, better restaurant offerings. At a minimum, each room should have a map of the national park and a handbook of what is available to do in the Smoky Mountains since there is no internet available. I could go on. Very disappointing.

Great place for pseudo-camping families. We had a wonderful stay here with our family. Everything was very clean, activities were fun, and the staff was extremely friendly. I have to also mention that the food while expensive, was very delicious. We will be looking to stay here, or at another Under Canvas, soon.