Embassy Suites by Hilton Pigeon Forge Resort

This is a new hotel. There not totally finished with it. We stayed in a King studio balcony suite. Think the bed was a California king not a regular one. We like a softer mattress so had them bring an extra mattress pad and then also put the comforter below the fitted sheet. Worked for us. I liked the arrangement of the room. The bathroom light comes on automatically which was a little annoying in the middle of the night. I'd prefer the night light instead of auto on. I noticed a few ants in the bathroom so reported it and they came and sprayed. Room was clean. We had a good view from the balcony. Since it's new they still are working the kinks out. For some reason the big firepit in the open air breakfast area didn't work. There are a lot of things to keep your kids occupied. The breakfast crew did a great job of cleaning tables and even came and picked up your empty dishes. Speaking of breakfast it's still the same old hotel breakfast. Their made to order omelets were very good. We did eat supper one night and it was good. The manager reception was just ok. We don't drink wine, it would have been nice if they had a blender for different drinks. We were on the 6th floor and hardly ever had to wait for the elevators. They were the best!!!! I was disappointed as a gold member that my room requests I made when making our reservation weren't fulfilled. We don't have housekeeping do our room while we stay at any hotel so I requested enough washcloths and regular coffee for the week to be in the room but sadly they weren't so I had to go to the front desk and obtain them.

This was a great hotel. I hope it stays this way after the newness wears off. Food great. Drinks great. Outdoor pool needs more seats with shade. But BIG pool WITH swim up bar was awesome. Only thing is it is next to baseball fields. Lots and lots of kids. I wish The hotel would make happy hour 5-7 adults only. Just 2 hours of no kids. Because parents are taking kids up there and not watching them properly. But overall 5 stars.

Nice people good looking people good view to the mountains beautiful rooms. The food is amazing. Place for the kids to have fun all day long.

Excellent rooms with great amenities with the 7th floor bar and restaurant/entertainment area has the best mountain views in town. The outdoor pool and pool bar area are a great place to relax after a morning hike.

Very great experience! The location is great and staff is super nice! David, Scotty, and MacGuire are fantastic upstairs, best service I have gotten at a hotel!

Beautiful brand new hotel in a great location and my first time to the area. The room was clean and a good size. The bed was very comfortable. The gym/fitness center was a great size with several weight machines, cardio equipment, and free weights. The pool was huge with plenty of lounge chairs. The pool water was definitely not heated, it was ice cold! Luckily it was 90+ degrees outside otherwise we would have never gotten in the water. The evening reception was decent! David (I really hope I remembered his name correctly!) was an amazing bartender who even knew what we were ordered the night before and had it waiting for us. Also, a huge thank you for him giving us all the details on the Knoxville / East TN area as we are in the process of deciding to move here for a new job opportunity. Talk about exceptional customer service, awareness, and hospitality! The morning breakfast was excellent with great service and selection. Better than I expected. However it was super crowded, only 2 of the elevators worked the entire stay so waits were long, and they need to relocate the coffee machines to a less congested corner of the room. Overall, highly recommend and definitely would come back!