Pałac Pakoszów Schlosshotel Wernersdorf

Our stay at Pałac Pakoszów was overall a pleasant experience, with several highlights that made it memorable. The property itself is a beautifully restored palace set in a peaceful, quiet location surrounded by extensive grounds – perfect for long walks and relaxation. The hotel is pet-friendly, which was a huge plus for us, and the staff we encountered were consistently kind and welcoming. The culinary offering is impressive: the breakfast selection is rich, fresh, and thoughtfully prepared, while the on-site restaurant delivers excellent cuisine worthy of the hotel’s five-star status. That said, prices at the restaurant are somewhat higher than what one would expect compared to other fine dining establishments in the region, which makes the experience feel a little overpriced despite the quality. The swimming pool and wellness facilities are well-maintained and enjoyable, making it easy to unwind. Guests who appreciate tranquility, space, and a calm atmosphere will find this hotel ideal. That being said, there are serious management issues that unfortunately prevent the hotel from living up fully to its potential. Housekeeping quality was inconsistent – on some days rooms were cleaned properly, while on others towels were missing, sometimes no cleaning was done at all, and complimentary water was not replenished. For a five-star establishment, such irregularity is disappointing. Another challenge is communication: very few staff members speak English (and even German is limited), which makes addressing guest needs difficult. While the staff themselves are kind and try their best, this points to a deeper management problem where training and international standards are not prioritized. It is clear that the ownership and leadership do not focus enough on these essential areas, which undermines the otherwise wonderful qualities of the property. Additional positives worth mentioning include the elegant historic interiors, spacious and comfortable rooms, and the overall charm of staying in a place with such cultural heritage. The location is also convenient for exploring the Jelenia Góra valley and the surrounding Karkonosze mountains, making it an excellent base for both relaxation and sightseeing. In summary: Pałac Pakoszów is a unique and beautiful hotel with great food, friendly staff, and a serene atmosphere, but it falls short of true five-star standards due to management oversights in housekeeping consistency and language accessibility. The restaurant is excellent but slightly overpriced compared to similar fine dining in the region. With more professional attention to these areas, the hotel could easily become one of the finest luxury stays in Lower Silesia.

Pięknie położony, odnowiony z poszanowaniem historii miejsca Pałac. Sympatyczna obsługa, duże pokoje, świetne śniadanie jak i menu w restauracji kolacja romantyczna. Plus za basen i saunę. Z chęcią wrócimy wiosną lub latem. Jedyny minus to Przechodzenie z recepcji do pokojów przez restauracje jest dziwaczne.

Byłam w Pałacu z przyjaciółmi. Jestem bardzo zadowolona z pobytu u Państwa. Odczułam spokój, ciszę i relaks. Miejsce przepięknie położone, obsługa przemiła, bardzo czysto, smacznie i przepiękne wnętrza. Chętnie tam wrócę. Polecam wszystkim, którzy potrzebują chwili na odpoczynek i regenerację sił. Marzena