Avista Hideaway Phuket Patong - MGallery

Avista Hideaway Phuket Patong - MGallery arvostelua

Avista Hideaway Phuket Patong - MGallery

39, 9 Muen-Ngern Rd, Tambon Patong, Amphur, Kathu, Phuket Province, 83150, ThailandNäytä hotellin tiedot
Avista Hideaway Phuket Patong - MGallery
Avista Hideaway Phuket Patong - MGalleryAvista Hideaway Phuket Patong - MGalleryAvista Hideaway Phuket Patong - MGallery
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

8.5/10
Erittäin hyvä
326 arvostelu
Vahvistetut arvostelut
Sijainti8.5
Mukavuudet8.3
Palvelu8.6
Puhtaus8.5
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(326)
Positiiviset arviot(286)
Arvostelut valokuvien/videon kera(145)
Upea uima-allas(46)
Herkullinen aamiainen(37)
Tarjoaa noutoja/kuljetuksia(20)
Upea merinäköala(15)
Lähellä rantaa(13)
Vuodevaatteet likaiset(8)
Täydellinen kuherruskuukausiin(7)
Ylellinen(6)
Kielteisiä arvosteluja(40)
aguayo_maria
Premier-huone - 1 king-size-vuode
Majoittunut 4. 2025
Pariskunnat
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 30.5.2025
This is a spectacular hotel, amazing views, great service, accomodation is great! We were given a very nice upgrade and really enjoyed our time at the hotel
Käännä
Majoituspaikan vastaus: Dear Maria,Thank you for sharing your wonderful experience at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you enjoyed the spectacular views, our attentive service, and your accommodation.We are also pleased that the upgrade enhanced your stay and contributed to making your time with us truly memorable.We look forward to welcoming you back for another exceptional visit.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Mohammed almaghrabi
Deluxe-allasnäköala huone, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Matkusta ystävien kanssa
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 29.5.2025
Thanks
Käännä
Majoituspaikan vastaus: Dear Mohammed,Thank you for choosing Avista Hideaway Phuket Patong - MGallery. We are pleased to know that you had an enjoyable experience with us.It was our pleasure to have you as our guest, and we trust that the surroundings and service met your expectations during your time in Phuket.Your feedback is highly appreciated as it helps us maintain the quality of our service, and we look forward to the opportunity of welcoming you back, where we will strive to make your next stay even more memorable.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Deluxe-allasnäköala huone, 1 King-vuode & 1 vuodesohva
Majoittunut 2. 2025
Matkusta ystävien kanssa
9 arvostelu
7.0/10
Lähetetty 28.5.2025
reception在樓梯上面,要自己拉着行李上去沒有人幫助。每天走樓梯很累,設施比較老舊。
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback with us. We regret that your experience did not meet the high standards we strive to maintain. Assisting guests with their luggage is part of our standard practice, and we sincerely apologize if this was not provided during your stay.Please be assured that we will continue to ensure our team delivers attentive service to make every stay as comfortable as possible. Additionally, we are constantly working to enhance our facilities and overall guest experience.We look forward to welcoming you back and providing you with an even better stay in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Deluxe-allasnäköala huone, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Pariskunnat
2 arvostelu
5.5/10
Lähetetty 26.5.2025
The towels in the hotel are very dirty, the pillow also with some dirt!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with the cleanliness of the towels and pillows during your stay at Avista Hideaway Phuket Patong - MGallery. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team to ensure immediate improvements.We appreciate your recognition of our service and will continue to work hard to enhance all aspects of our guests’ experience.Thank you again for your valuable feedback. We hope to welcome you back for a more comfortable stay in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Anonyymi käyttäjä
Deluxe-huone, puutarhanäkymä, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Matkusta ystävien kanssa
2 arvostelu
5.7/10
Lähetetty 24.5.2025
一塌糊塗都是蟲,服務極差,圖圖車要等20分鐘 外賣要等2小時才肯送
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. We regret to learn that your experience at Avista Hideaway Phuket Patong - MGallery did not meet your expectations.We sincerely apologise for the inconvenience caused by the wait times for transportation and takeaway service. Your comments have been shared with the relevant teams to improve the efficiency and responsiveness of these services.Regarding the issues with bugs, we take cleanliness and comfort very seriously and will review our pest control measures to ensure a more pleasant environment for all our guests.We appreciate your feedback as it helps us continually improve, and we hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Deluxe-huone, puutarhanäkymä, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Yksin matkustavat
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 18.5.2025
非常舒服,有度假的感覺
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for taking the time to share your review. We are truly pleased to know that your stay with us was very comfortable and gave you a genuine sense of relaxation and a holiday atmosphere. At Avista Hideaway Phuket Patong - MGallery, we strive to create a serene and memorable experience for each of our guests, and it is rewarding to hear that we were able to meet your expectations.Should your travels bring you back to Phuket, we would be honoured to welcome you again for another rejuvenating stay.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
XV SHUANG
Deluxe-huone, puutarhanäkymä, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Pariskunnat
22 arvostelu
1.0/10
Lähetetty 17.5.2025
非常不滿意,床上有渣渣被套不乾淨潮濕,國布吉避雷 我再説一遍不要來不要來,不如去馬來亞庇! 酒店:美憬閣vista hideway這個酒店實話實説風景可以,但是做事不行,第一天我們到的時候那個前台告訴我衹有酒水和零食需要錢,冰箱裏的不要錢,不要錢就喝嘛,他自己説的,然後我也沒有看到賬單,我看了我就不喝了,你知道麼也不是差這個錢一瓶可樂140株(30rmb)出門100米711一瓶可樂30泰銖(6元)我是****麼?到我第四天要離開的時候,checkout時候他就給我賬單,我都不知道這是啥,他跟我説這是我喝的,我説第一天你和我説免費,不是説我一晚上1000的酒店,然後呢這個態度,你也是瘋了吧!那個經理就在那一直説一直説我就跟他説我我要是知道我還喝我是錢多燒的麼?他説他理解,我説我要報警,我説這是詐騙,他説我為什麼不看list我説我相信你們跟我説的,然後你這樣陰陽我,然後他説給我打4折,788泰銖原本2000泰銖了我要趕飛機我就沒空跟他墨跡,要是我不趕飛機我就在那裡等着警察,你賬單不放一個明顯的地方,而且你的服務員自己説的不要錢,你們的錯誤,讓我承擔,就是給他臉了
Käännä
Majoituspaikan vastaus: Dear XV Shuang,Thank you for sharing your detailed feedback. We are genuinely sorry to hear about your disappointment and the inconvenience experienced during your stay at Avista Hideaway Phuket Patong - MGallery.Please accept our sincere apologies for the condition of the bedding and the misunderstanding regarding the minibar charges. We understand how this impacted your overall experience, especially at the time of departure. Guest communication is of utmost importance to us, and it is clear that we did not meet expectations in this instance.Your comments have been reviewed with our Front Office and Housekeeping teams for immediate improvement in clarity of information and service recovery handling. We regret that this situation left you with a negative impression and hope you will allow us the opportunity to restore your trust in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Sandra boo
Premier-huone - 1 king-size-vuode
Majoittunut 4. 2025
Liikematkustajat
11 arvostelu
4.0/10
Lähetetty 17.5.2025
房間暗。 下水排水慢和酒店説了也一樣。就放2瓶水 晚上打電話要半天不送。再次打電話。 準時12點催你走人。 擦手毛巾第二天沒有給。 屋裡潮濕 被褥潮濕。 餐巾紙也是發黴的味道 要求更換 也不換。
Käännä
Majoituspaikan vastaus: Dear Sandra,Thank you for sharing your feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We regret to learn that your experience did not meet expectations and would like to extend our sincere apologies for the inconvenience caused.Your comments regarding the room lighting, drainage, and response times for service have been noted and discussed with our operational teams for immediate follow-up. We are particularly sorry to hear about the humidity concerns and the condition of the room amenities. These are not the standards we aim to uphold, and we appreciate you bringing them to our attention.We hope to have the opportunity to welcome you again and deliver a significantly improved experience.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Bella sukor
Premier-huone - 1 king-size-vuode
Majoittunut 4. 2025
Matkusta ystävien kanssa
2 arvostelu
10.0/10
Ylivertainen
Lähetetty 17.5.2025
Love everything about this hotel!  The location is good ! Got 7E just nearby. Staff are really helpful, very friendly  Will come again for sure!
Käännä
Majoituspaikan vastaus: Dear Bella,Thank you for your wonderful review and perfect scores. We are delighted to know that you loved everything about your stay at Avista Hideaway Phuket Patong - MGallery. It is a pleasure to hear that you found our location convenient and our team both helpful and friendly.We look forward to welcoming you back for another memorable stay in the near future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Rashid_79
Deluxe-huone, pääsy uima-altaalle, 1 King-vuode
Majoittunut 4. 2025
Pariskunnat
17 arvostelu
7.5/10
Lähetetty 12.5.2025
Nice hotel. But not physically & not practicaly. - Difficulty in transport to city centre. - Complicated system of designing the building & rooms , not easy to exit to street without using boggy !!!! You have every time to waste time and wait to order the boggy .. !! The visitors prefer always to easy exit from hotel ... and this hotel is not .for the next building. It's good only for who want to relax at the resort without going out much many time .. Thx
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. We are glad to know that you appreciated the cleanliness of our resort and the service provided by our team.We understand your concerns regarding the transport to the city center and the layout of the hotel. Our hillside location offers a tranquil retreat, but we recognize that the design may not be ideal for guests who prefer easier access to the street. We continuously seek ways to improve guest convenience, and your feedback will help us address these challenges.We hope to welcome you back for a more enjoyable stay in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Deluxe-huone, puutarhanäkymä, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Pariskunnat
1 arvostelu
5.0/10
Lähetetty 12.5.2025
I recently had the pleasure of staying at Avista Hideaway Phuket Patong, and I must say, the experience was a mix of breathtaking views and some disappointing service. - The Positives From the moment I checked in, I felt like I was on vacation. The stunning views truly set the tone for a relaxing getaway. This hotel is a fantastic choice for couples looking to escape the hustle and bustle of Patong. - The Negatives However, my stay was marred by a significant issue. On the second day of my stay, I noticed a towel with multiple blood stains, which made me feel extremely uncomfortable. Hygiene is paramount in any hotel, and this was disappointing. I called the reception to address the issue, hoping for a resolution that would reflect the hotel's high standards. Unfortunately, the response I received was less than satisfactory. While I understand that the hotel was busy—there was a 40-minute wait just to check in—customer service should remain a priority. A gesture of compensation would have gone a long way in addressing this concern and enhancing my overall experience. I’ll be posting a video review shortly, as it’s a shame to highlight the negatives when the potential for a great experience is there.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your experience following your recent stay at Avista Hideaway Phuket Patong - MGallery. We are pleased to know that you appreciated the stunning views and tranquil atmosphere, and that the setting provided a relaxing escape from the busy pace of Patong.We sincerely regret to learn of the issue you encountered with the towel in your room and the level of service that followed. Cleanliness and hygiene are fundamental to our standards, and what you described does not reflect the experience we strive to provide. Please accept our apologies for the discomfort and inconvenience this caused.Your feedback regarding the check-in experience and the response to your concern has been shared with the relevant teams to ensure that appropriate measures are taken to prevent such situations from recurring. We recognise that even during busy periods, responsiveness and attention to guest concerns must remain a priority.Thank you again for highlighting both the strengths and shortcomings of your stay. We truly hope to have the opportunity to restore your confidence in a future visit.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
choido
Premier-huone - 1 king-size-vuode
Majoittunut 4. 2025
Pariskunnat
1 arvostelu
9.5/10
Mahtava
Lähetetty 11.5.2025
좋은 가격에 럭셔리한 시설, 쾌적하고 넓은 방! 로비에서 보이는 아름다운 석양 뷰와 세 개의 수영장이 너무 좋았습니다. 매주 세번 6:45pm에 로비에서 불꽃쇼를 하는데 운치있고 멋있더라구요. gym도 넓고 깨끗합니다. 스태프들도 전부 친절하고 묻기도 전에 먼저 도와주시려 노력하시더라구요. 5성급 호텔에 맞는 서비스였습니다. 방은 넓고 화장실도 넓고 발코니에서 담배도 태울 수 있습니다.
Käännä
Majoituspaikan vastaus: Dear Choido, Thank you very much for sharing your recent experience at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you found our resort to be luxurious and of great value, and that the comfort and spaciousness of your room added to your enjoyment.It is wonderful to know that you appreciated the beautiful sunset view from our lobby, as well as the ambiance created by our three swimming pools. We are especially pleased that you enjoyed the fireworks display—we are glad it added a memorable and charming touch to your evenings.Your feedback regarding the gym facilities, cleanliness, and, most of all, the service provided by our team is truly appreciated. We are committed to delivering warm, intuitive service, and it is rewarding to know our team made such a positive impression on you.We hope to have the pleasure of welcoming you back again for another memorable escape.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Premier-huone - 1 king-size-vuode
Majoittunut 4. 2025
Perhe
2 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 10.5.2025
Good in average
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We are pleased to know that your experience was generally positive and that you found it to be good on average.We are continuously striving to exceed expectations and provide an exceptional stay for all our guests. Your input is valuable in helping us identify areas where we can further enhance our services and offerings. If there are any specific aspects you feel we could improve upon, we would be grateful to learn more.We hope to have the opportunity to welcome you back for an even more enjoyable and memorable visit in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
YuenShan
Deluxe-allasnäköala huone, 1 King-vuode & 1 vuodesohva
Majoittunut 4. 2025
Pariskunnat
10 arvostelu
10.0/10
Ylivertainen
Lähetetty 8.5.2025
Perfect stay!! Walking distance to 711
Käännä
Majoituspaikan vastaus: Dear Yuen Shan,Thank you for your perfect rating and for sharing your experience at Avista Hideaway Phuket Patong - MGallery. We are pleased to know that you had an enjoyable stay and appreciated the convenient location near local amenities.We hope to welcome you back for another memorable visit in the future.Kind regards,Avista Hideaway Phuket Patong - MGallery Team
Vieraskäyttäjä
Premier-huone - 1 king-size-vuode
Majoittunut 3. 2025
Perhe
3 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 4.5.2025
Интересное расположение, красивые виды. Хороший бассейн и игровая комната. Неплохой завтрак, порадовали кокосы и фреши, которые готовят при тебе из выбранных ингредиентов.  К сожалению, отелю требуется реновация, уже чувствуется, что отель подустал. В номерах темно, крючки разболтаны, лежаки грязные и т.д.  Нужно отдать должное, что персонал максимально пытается сгладить все эти неудобства и промахи владельцев.  На пляжный отдых я бы не рассчитывал, дорога до Фридома то ещё испытание. Лучше уж сразу брать такси и ехать на пляж в другой части острова. Есть бесплатный комфортный трансфер до центра Патонга.  Итог: за свои деньги хорошо, но рекомендовать бы не стал.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed the beautiful views, the pool, and the games room during your stay. It is wonderful to know that you appreciated the freshly prepared coconuts and juices at breakfast as well.We sincerely regret that certain aspects of your experience did not meet your expectations, particularly regarding the condition of the rooms and the surrounding areas. Please be assured that we are actively working on improvements, and we appreciate your understanding as our team continues to ensure the best service possible.We are also glad to hear that the staff's efforts to assist you were appreciated. For your convenience, we offer a shuttle service to the heart of Patong, providing a comfortable option to explore the area.We truly value your feedback and hope to have the opportunity to welcome you back to Avista Hideaway Phuket Patong – MGallery in the future.Kind regards,Avista Hideaway Phuket Patong – MGallery Team