Dusit Thani Laguna Phuket arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your continued loyalty and for sharing your experience with us. We're truly grateful for your support over the years. We’re sorry to hear about the issue with the air conditioning during your recent stay — your comfort is very important to us, and we sincerely apologize for any inconvenience caused. Please rest assured that we are addressing this matter to improve our guests' experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.Warmest regards,Waraporn AngsupasirikulManager - Guest Excellence

Majoituspaikan vastaus: Thank you so much for the incredible compliment — short, sweet, and straight to the heart! It means a lot to know we made such a great impression. We don’t take that kind of praise lightly, and it motivates our whole team to keep raising the bar. Next time you're in Phuket, we hope to be your go-to place once again (and maybe surprise you with something new!).Until then, sending warm greetings from all of us by the beach Samir WildemannGeneral Manager

Majoituspaikan vastaus: Большое спасибо за ваш замечательный и подробный отзыв! Мы очень рады, что вам понравился наш отель, чистый пляж, вкусные завтраки и внимательное обслуживание нашей команды. Особенно приятно слышать, что вы оценили небольшой жест с предоставлением номера перед отъездом — для нас важно, чтобы каждый гость чувствовал себя максимально комфортно до самого последнего момента.Нам будет очень приятно видеть вас снова в нашем живописном уголке!С наилучшими пожеланиями,Samir WildemannGeneral Manager

Majoituspaikan vastaus: Dear MaxGWRD,Thank you for sharing your feedback with us. We’re glad to hear that you appreciated the hotel’s beachside location. However, we’re sorry to learn that the room conditions did not meet your expectations, particularly regarding the humidity and air conditioning. We understand how important comfort is, and we will certainly look into ways to improve the room's climate control and ensure a more comfortable stay for our future guests.Your comments are valuable to us, and we will take them into account as we work to enhance the guest experience. We hope you’ll give us another opportunity to provide a more enjoyable stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Guest Excellence

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that everything was to your satisfaction during your stay. It's always our goal to provide a seamless and enjoyable experience, and we’re happy to know that we met your expectations. We truly appreciate your feedback, and we look forward to welcoming you back for another great stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Guest Excellence

Majoituspaikan vastaus: Dear MargaritaBlack,Thank you for your kind words and for sharing your experience! We’re delighted to hear that you enjoyed our beautiful surroundings, pool, and beach facilities, including the convenience of having your own sunbeds. It’s also wonderful to know that you found our breakfast selection satisfying and that our staff made your stay even more enjoyable with their helpfulness and friendliness.We appreciate your feedback and are glad that, despite the cost, you felt it was a worthwhile and satisfying stay. We hope to welcome you back for another great experience in the future! Warmest regards,Warapon AngsupasirikulManager - Guest Excellence

Majoituspaikan vastaus: Dear Phillip Paul,Thank you for sharing your feedback with us. We are thrilled to hear that you found our staff responsive and appreciated their friendly service. Ensuring our guests feel cared for and valued is at the heart of what we do, and it’s rewarding to know we succeeded during your stay.We hope to welcome you back to Dusit Thani Laguna Phuket soon for another exceptional experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you found our hotel to be ideal for families and appreciated our convenient location, delicious food, and friendly staff.Providing a welcoming and enjoyable experience for families is one of our top priorities, and your kind words reaffirm our efforts. It was truly a pleasure hosting you and your loved ones.We hope to have the opportunity to welcome you back for another memorable stay in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback, though we are deeply saddened to hear about your experience. Please accept our sincerest apologies for the condition of your stay, as this does not reflect the high standards of cleanliness and service we strive to maintain.Your feedback is invaluable in helping us improve, and we deeply regret that your visit fell so far short of expectations. If there is anything we can do to make amends or restore your trust in us, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that we are known for.Warmest regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing your thoughts about your recent stay with us. We are delighted to hear that you enjoyed the beauty of our private beach and found it to be a highlight of your visit.We acknowledge your comments regarding the age of our rooms and facilities. While they have been part of our property for many years, we continuously strive to maintain them to a high standard through diligent care and attention. Your feedback is valuable and will guide us as we plan further enhancements to ensure an even better experience for our guests.We hope to have the pleasure of welcoming you back to our resort in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warmest regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your thoughts! We’re delighted to hear you enjoyed your stay and found our hotel to your liking. Your feedback motivates us to continue delivering excellent experiences to all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay!Wishing you a Happy New Year 2025!Warmest regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Zeny_Z,Thank you so much for sharing your experience at Dusit Thani Laguna Phuket! We’re delighted to hear that you and your family had a lovely time overall, despite the ongoing renovations during your visit.We truly appreciate your understanding regarding the renovations, and we’re glad our reception team could accommodate your needs by upgrading your room and moving you away from the construction area. It’s also wonderful to hear that you enjoyed the spectacular view from your room—it’s certainly one of the highlights of staying with us!It brings us great joy to know that the breakfast buffet met everyone’s expectations with its wide variety of options, and the live music at night added to your experience. The kids’ club activities, such as cooking classes and Thai boxing, are designed to create fun, engaging experiences for children, and we’re thrilled to hear they made your little ones happy while giving parents a chance to relax and enjoy the spa.The fish-feeding activity and the convenient location of our hotel are indeed a few of the special touches we’re proud to offer, and it’s wonderful to know they contributed to your memorable getaway.While we regret any inconvenience caused by the renovations, your understanding and positive feedback are truly appreciated. We are confident that once the upgrades are complete, your next stay will be even better.Thank you once again for recommending Dusit Thani Laguna Phuket! We look forward to welcoming you and your family back for another unforgettable holiday.Warm regards,Waraporn AngsupasirikulManager - Total Quality

Majoituspaikan vastaus: Dear Rodion,We’re thrilled to hear that you enjoyed the hotel’s prime location nestled among the trees, with direct access to a quiet, calm, and clean beach—ideal for a relaxing vacation. It’s also great to know you found the surrounding Laguna area convenient and easily accessible, offering plenty to explore within walking distance.We appreciate your candid comments regarding areas where we can improve, such as refreshing the fitness room, addressing minor repairs on paths, and fine-tuning the air conditioning system for better accuracy. Your valuable feedback will help us prioritize updates and maintain the high standards we are committed to delivering.It’s wonderful to hear that, overall, you found the hotel still living up to its reputation, with friendly and helpful staff, delicious and varied breakfasts, and cleanliness throughout.Thank you again for sharing your experience. We look forward to welcoming you back in the future and ensuring an even more enjoyable stay!Warm regards,Waraporn AngsupasirikuManager - Total Quality

Majoituspaikan vastaus: Dear Chuangna,Thank you for sharing such a glowing review of your 5-day stay at our resort! We’re delighted to hear that your experience was perfect and that you found the room condition, building maintenance, and breakfast facilities to be top-notch. It’s always rewarding to know that our efforts to maintain high standards resonate with our guests.Our staff takes great pride in providing warm, friendly, and helpful service, and we’re thrilled that their dedication added to the quality of your stay. Your kind words serve as wonderful motivation for our team.We truly appreciate your trust and look forward to welcoming you back for another exceptional stay. Thank you for choosing us, and we can’t wait to host you again in the future!Warmest regards,Waraporn AngsupasirikulManager - Total Quality