Foto Hotel Phuket

景觀很好，但是晚上有人在酒店大廳喝酒吐出來，期間沒有馬上處理，害我踩到嘔吐物，另外來說中國人偏多，晚上在游泳池很吵，經過多番勸阻依然很吵

**Unprofessional Handling of Booking Issues and Blaming the Customer** My stay at this hotel was an absolute unsatisfying, marked by unprofessionalism and a complete lack of accountability. I booked the hotel for **2 nights** and clearly communicated this during check-in. However, the day after my first night, I was abruptly called and told to leave because their system indicated I had only booked for **1 night**. When I questioned why this wasn’t clarified during check-in, the staff refused to take responsibility. Instead, they claimed that the staff member who checked me in had "already told me" that my booking was only for 1 night. This is completely false, as I specifically confirmed my 2-night stay at check-in. Rather than acknowledging their mistake, they shifted the blame onto me, making it seem like I was at fault for their system error or miscommunication. This is not only unacceptable but also a blatant attempt to avoid accountability. The way they handled the situation was beyond frustrating. Instead of apologizing and trying to resolve the issue, they made me feel like I was the problem. I had to waste my time arguing with them and proving my booking details, which should never have been my responsibility in the first place. Their lack of professionalism and refusal to admit their mistake made an already stressful situation even worse. This experience has left a terrible impression of the hotel. Their poor communication, unhelpful staff, and tendency to blame customers for their own errors are completely unacceptable. However, thankfully, Trip.com stepped in to address the problem. Their customer service team was incredibly responsive, professional, and efficient.

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