Orchidacea Resort

The service was exceptional;( I complained about the wifi, and they installed the wifi amplifier in my room! ), and the room was clean, spacious and had a great view. Every staff was always smiling, attentive and fluent in English. The facilities were also good and the location was superb. Another big plus is that the room had a good sound proof which is unusual ( both the walls and the windows). I would stay here again if I come back to Phuket!

Great hotel 100% worth to choose room with sea view Clean friendly and nice hotel

An excellent weeks stay in Kata Beach week1 of May26. The Orchidacea was a great choice for us - spacious rooms , lovely sea view, great air con, breakfast absolutely fine the days we made it ! Pool area & bar lovely - with a 3:30 to 6:30 happy hour !! Gym decent, pool table free 👍 Yes as many other reviews advise there are steps - quite a few depending on what floor you’re allocated, however my aerobic stair master fitness has had a boost Location - Kata Beach 🏖️ just a few minutes away once outside the hotel , 7-11 and other convenience stores also close by. A stroll to the main restaurant’s street - we massively enjoyed trying the different Thai food offerings and no stomach issues whatsoever ( 4 people ) last thing to mention the Hotel Staff absolute diamonds , so friendly & helpful if you need to ask advice etc Therefore a 100% recommendation 🇹🇭☀️🍻

The room was spacious, modern, comfortable. Nice staff. I chose a sea view room. Not bad: See pictures below

Overall, my hotel experience was extremely negative. Despite making a reservation months in advance and specifically stating a “quiet room” preference, upon arrival at the hotel I found that this request had not been taken into consideration at all. Even after reconfirming at the reception, we were given a room directly facing a high-traffic walkway. Although I had paid extra for a sea-view room, the position of the room meant people were constantly passing right in front of it, so we had to keep the curtains closed at all times due to lack of privacy. As a result, we had to request a room change the following day. Hot water and water pressure were seriously insufficient. The internet connection was very weak and constantly dropping. The hotel is located on a small hillside, making both access to the room and daily entry/exit quite exhausting. On the first day, the staff who greeted us drove in a visibly tense, aggressive, and unwilling manner. This attitude negatively affected the entire first impression of the stay. In general, the staff’s attitude was not just cold, but openly disrespectful and surly. They were unhelpful in communication with guests and made it feel uncomfortable to even request basic things. Even when asking for water or coffee during the day, their unwillingness and dissatisfaction were clearly noticeable. Additionally, one day before checkout, we were specifically asked to confirm the exact departure time, and an invoice was sent early with a request for payment, creating the impression of pressure to “leave as soon as possible.” During checkout, we were also made to wait extra time under the excuse of room inspection. For 6 days, no one ever asked about or offered any cleaning service. The breakfast was generally not bad, but despite the size of the property, the lack of sufficient cooling equipment (fans, etc.) in hot weather significantly reduced comfort. As a result, this is a hotel that should definitely not be preferred when there are many much better alternatives in the same price range nearby. Overall assessment: a highly disappointing stay in terms of expectations, service quality, and staff attitude.

The hotel located on a hill just a few walk to the beach and convenient store, parking is limited, pool is nice.

This is a stunning hotel. The staff is very helpful, and they speak good English. We had a "deluxe sea view" room. The view of the sea from our large balcony is beautiful. The beach is just a few steps away, and there is a walking path to it from the 7eleven. The hotel offers a shuttle service to Kata and Kata Noi beaches. There is a swimming pool in the hotel, and there is always plenty of space. The hotel has a large number of flowers, and they are well-maintained. The hotel has its own landscape designer. The room cleaning is very good. We are delighted. The only downside is the connecting doors between the rooms, which are very sound-proof.

Came to Phuket for the first time. Enjoyed our stay in the hotel. One thing, pillows could have been more comfortable

Good veiw, near the beach