Centara Grand Beach Resort Phuket

第一次非常滿意，體驗專業的全程服務，孩子玩的也很開心，這次大部隊一起，我特意推薦到這裏，但是過了7年再次入住，體驗非常的差！入住前做好準備，孩子入住需要額外加錢，我們到了以後，禮賓部開始清點人數，全程黑臉，很兇！到了前台告知需要增加孩子費用6300🐷一個房間/3天，一開始溝通失敗，前台英語很差，我衹能一直用軟件翻譯，瞭解具體情況，溝通期間禮賓一直扣押我們行李，不允許入住，必須要立刻付款該筆費用，幾番溝通後我們付款了現金，他們還是黑着臉，但是入住期間服務都很好，離開退房時，我要求打印6300的費用明細，等了半小時也無法打印，前台再找到經理，不知道搞什麼，最後才打印出來！是不是私吞，我無法判斷！體驗很差！語言不通的國度受到如此冷漠對待！！！

房間個別設施有些舊有長年使用的磨損痕跡（插座，水龍頭），但總體很乾凈，私人泳池也很乾凈舒適，度假村裡的娛樂休閑項目非常豐富，員工超級熱情專業，沙灘和水上娛樂項目質量很不錯，遠超外面公共沙灘。適合多住幾天慢慢享受

Everything was amazing, the resort is massive with many facilities and 5 pools! The few things that can be fixed are the interior / touch ups on the interior as some of the furniture was showing its age throughout the property (but that doesnt make it a deal breaker at all!). There were 2 lizards and one giant cockroach outside our room (in the private pool area) that would come everyday after sunset - making the pool unusable for my wife and daughter. The last night we stayed there was heavy rain and wind which caused some sort of an issue with the electricity in the resort and the lights in the whole resort kept going on off and on for about 15 mins but then was fixed (kinda scary to be honest). Lastly, please don't close all of the resorts facilities at night, its a beautiful and huge place, you should keep some parts of the resort open for those who wish to spend sometime outside their room, eating, walking, drinking whatever. All in all, what a great and unexpected resort, would 10/10 recommend!