Veranda Resort Phuket, Autograph Collection by Marriott

Awesome!

The only positive aspect is the room. The room is very beautiful, and I was even upgraded to a room with a balcony and a view of the sea and the pool. However, be aware: This hotel is not suitable for people with disabilities or elderly guests. There are no direct elevators from the lobby to the rooms—you have to take two separate elevators, and to reach the second one, you must navigate through a maze-like path. Cleanliness: People left a garbage bag in a hallway, and it remained there for four days without being collected. Pool area: There are no umbrellas by the pools, so the sun beats down on you, making it quite unpleasant. Breakfast: Absolutely terrible. The coffee comes from an office-style coffee machine, and if you want a proper barista-made coffee, you have to pay extra—even in a so-called 5-star hotel! The buffet is dull, repetitive, and extremely disappointing. Restaurants and bars: It’s no surprise that they are empty. Even during happy hour, there isn’t a single soul, and the staff just stand around. On top of that, everything is extremely overpriced. Beach access: There is no direct access to the beach—you have to go down a lot of stairs under the scorching sun. There are beanbags on the beach, but if you want towels, you have to walk to a designated station, sign for a certain number of towels, and then return them afterward. Bottom line: I do not recommend this hotel. I am extremely disappointed!

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