My friendly and I had a very bad experience here, and I believe it's important for potential guests to be aware of the issues.
First, we notified the hotel in advance about our early check-in, but upon arrival, we were greeted with no staff, and there was no electricity or water. To make matters worse, we found out that the electricity fee is not included in the villa fee, which was unexpected.
Secondly, I reported a problem with the TV on the first day, and it took several days for someone to come and they just removed it. There was no solution provided or further assistance offered.
Third, the shower was clogged every day, which was incredibly frustrating. Additionally, the toilet was also prone to clogging. They checked the room after we left and mentioned a 5000 THB fine. However, they didn’t charge us in the end since we had a complaint.
Additionally, we were promised daily water deliveries, but no one ever brought water to the villa, despite their assurances. Housekeeping only came every three days, while the manager had informed us that we would have cleaning services twice. In the end, the cleaner only came once.
Lastly, there were no staff members present near the villa to assist us. The contact person only comes twice to the villa , just for check in & check out. We were also concerned about security when we noticed gardeners and pool cleaners maintaining the property without prior notification. Which means they have our gate key.
Käännä
Anonyymi käyttäjä
Phuket Anzen Luxury 4 Bedroom Pool Villa - V10
Majoittunut 11. 2024
Matkusta ystävien kanssa
30 arvostelu
5.0/5
Ylivertainen
Lähetetty 10.12.2024
It is the real beautiful villa! So nice pool with jacuzzi, and there are four bedrooms with ensuite bathrooms. A perfect hotel/villa for vacation.
The manager is perfect, always help us with everything, we book the yacht charter from manager and it is a perfect trip!!!!