Dinso Resort & Villas Phuket, Vignette Collection, an IHG Hotel arvostelua

Majoituspaikan vastaus: Dear みー,Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our resort and that you felt comfortable and well cared for during your stay. We take great pride in ensuring that every corner of our hotel is spotless and that our hospitality is of the highest standard, so it’s incredibly rewarding to hear that we met your expectations.We also appreciate your suggestion about adding more breakfast options for Japanese guests. We will certainly take this into consideration as we continue to improve our offerings.We are especially pleased to know that Rosy was able to assist you when you lost your belongings. We will be sure to pass along your kind words to her, as we know she will be grateful for your recognition.We are looking forward to welcoming you back to Phuket in the future, and we can't wait to provide you with another exceptional stay!Warm regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear iYoooot,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and found the room to your liking. We also appreciate your feedback on the overall design of the resort – it’s wonderful to know that you felt the place was well thought out.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay, and we regret that we were not able to meet your expectations.Regarding your request for an early checkout, we apologize for not being able to accommodate it. As this is the peak season, our hotel is fully booked, and unfortunately, we are unable to cancel or modify reservations at this time. We hope you understand this situation.We also apologize for the condition of your room, including the humidity, odor, and pest control issues. We are actively addressing these concerns with our maintenance team to improve the room standards. Additionally, we are sorry for the noise disturbance that affected your sleep.Finally, we apologize for the delay in providing ice and for the issue you encountered with the ice containing small bugs. This is certainly not the standard we strive to maintain, and we will review this matter with our team to ensure it does not happen again.Once again, we apologize for the inconvenience you faced and hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future.Kind regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay with us!We’re pleased to know that you found our rooms clean and well-maintained, and that the scent of freshness greeted you every time you returned. It’s also great to hear that you appreciated the peaceful atmosphere, despite our location being close to more vibrant areas.We are delighted that you enjoyed the hotel’s amenities, especially the pool and bar. Watching the stars while relaxing by the pool definitely creates a unique and memorable experience, and we’re happy that it left a lasting impression.Your feedback means a lot to us, and we will continue to strive to make every guest’s stay as comfortable and enjoyable as possible. We hope to welcome you back soon for another relaxing stay.Warm regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,I am in receipt of your feedback on the dissonance that you experienced recently during your stay at our resort & am truly distressed by the contents of the same. Please accept our sincere apologies for the reported inconvenience. I would like to assure you that I am personally addressing the causative factors. It is our constant endeavor to provide our discerning guests with service that surpasses their expectations. I would also like to assure you that every feedback received at our Resort is addressed with utmost concern as we believe that feedbacks like these are of great learning and help us to improve on our systems and procedure and in training our people to serve you better. This has specifically been addressed with the concerned individuals in our team to ensure we follow “True hospitality” standards and ensure caring behavior during all our guest interactions. Following your feedback, we are ensuring all checks and balances are in place and adequate training is updated to ensure this incident doesn’t not occur again.Best RegardsDinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we want to assure you that we do not take your comments lightly. We will discuss your concerns seriously and take the necessary steps to improve our services and guest experience moving forward.We appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future.Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we regret that none of the rooms were satisfactory. We take your comments seriously and will use them to improve our services and room quality in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future and provide a better experience.Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback! We are glad to hear that you found our location convenient and the environment clean. We strive to provide a comfortable and accessible experience for all our guests, and your comments are greatly appreciated.We look forward to welcoming you again in the future!Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the construction noise and the impact it had on your ability to rest. We deeply regret that the issue was not addressed to your satisfaction during your stay.Additionally, we are sorry to hear that the cleanliness and overall experience did not meet your expectations, and that our restaurant prices did not align with your perception of value. Your comments are important to us, and we will review these issues seriously to improve the guest experience moving forward.We truly apologize for not meeting your expectations during your stay, and we hope to have the opportunity to serve you better in the future.Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay. We will review and discuss this matter seriously to ensure that such issues do not occur in the future.We regret the noise disturbances from the construction and the room downgrade, as well as the service not meeting your expectations. We will take your comments into consideration and make improvements in all areas.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,Dinso Resort & Villas Phuket Vignette Collection

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We sincerely apologize for the noise disturbances caused by the lack of soundproofing and nearby construction. We understand how this can affect your stay and will take your comments into consideration as we work to improve the comfort of our guests.We appreciate your understanding and hope to have the chance to welcome you again under better circumstances.Best regards,Dinso Resort & Villas Phuket Vignette Collection