Bai Dai Area, Cửa Cạn -, Ganh Dau, Phu Quoc Island, Kien Giang Province, VietnamNäytä hotellin tiedot
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö
Vierasarvostelut
8.6/10
Erittäin hyvä
110 arvostelu
Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti8.7
Mukavuudet8.8
Palvelu8.2
Puhtaus8.6
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(110)
Positiiviset arviot(102)
Arvostelut valokuvien/videon kera(56)
Ystävällinen henkilökunta(34)
Tarjoaa noutoja/kuljetuksia(15)
Upea uima-allas(14)
Tyylikäs ympäristö(10)
Upea ranta(9)
Suuret huoneet(7)
Sopii erinomaisesti lapsille(5)
Todella hyvä sijainti(3)
Kielteisiä arvosteluja(8)
김반장이당
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 4. 2025
Pariskunnat
2 arvostelu
10.0/10
Ylivertainen
Lähetetty 24.5.2025
호수뷰에 개인 수영정 까지 너무너무 만족스러워용
호텔도 대따 넓고 젛았습나다
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the lake view, private swimming pool, and the spacious, clean hotel. We look forward to welcoming you back for another great stay!Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
胡志明女婿
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for your kind words! We're glad you enjoyed the space, privacy, and service. We appreciate your feedback about the drainage, flies, and kitchen — we’ll work to improve these areas. Hope to welcome you back soon!Best regards,The Management of Meliá Vinpearl Phu Quoc Hotel.
Vieraskäyttäjä
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 3. 2025
Pariskunnat
17 arvostelu
10.0/10
Ylivertainen
Lähetetty 19.5.2025
Прекрасный отель с виллами с собственным бассейном, до любого места можно доехать на багги, который вызываешь по телефону. От отеля ходит часто автобус до Winvonders, что очень удобно, предоставляют бесплатный шатл в аэропорт. Очень хорошие завтраки и отличный пляж.
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for taking the time to share such a thoughtful review! We're delighted to hear you enjoyed the comfort of our villas with private pools and found the buggy service convenient. It’s great to know the shuttle to VinWonders and the airport made your stay even easier. We're also glad you enjoyed our breakfast and beautiful beach. We truly appreciate your kind words and hope to welcome you back again soon!Best regards,The Management of Meliá Vinpearl Phu Quoc Hotel.
Shingshing
Kolmen makuuhuoneen villa, puutarhanäköala, oma uima-allas
Majoittunut 4. 2025
Matkusta ystävien kanssa
4 arvostelu
9.5/10
Mahtava
Lähetetty 6.5.2025
整體都算不錯,酒店範圍的泳池及餐廳都很好,服務也足夠,美中不足的是,在去機場的時候,一直call不到車返回大堂,當時間很趕忙的時候,check out 不給我們離去,堅持要先check房間,保證金都付了,房間check到什麼你就照扣吧,為何要阻客人到機場
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for your feedback and for highlighting the positive aspects of your stay, especially the pool, restaurant, and service.We sincerely apologize for the inconvenience you experienced during your departure. We understand how stressful it can be when you're short on time, and we're sorry for the delay in arranging transportation and the check-out process. Your comments have been shared with our team to improve procedures and ensure a smoother experience for our future guests.We truly appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.Warm regards,Meliá Vinpearl Phu Quoc Hotel Management.
윤희
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for sharing your feedback. We're glad to hear that you found our location convenient for traveling to the north. However, we sincerely apologize for the issues you experienced with the reception, breakfast crowd, and the cleanliness in the pool villa. This is certainly not the standard we strive for, and we’ll take your comments seriously to improve the guest experience in these areas. We appreciate your valuable input and hope to have the opportunity to make it right for you in the future.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
yina90
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 3. 2025
Matkusta ystävien kanssa
14 arvostelu
10.0/10
Ylivertainen
Lähetetty 1.5.2025
Rat tuyet voi cho ky nghi
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you so much for your kind words! We're delighted to hear that everything was perfect and that you had a great vacation with us. We look forward to welcoming you back for another memorable stay!Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
Vieraskäyttäjä
Two Bedrooms Villa Lake View With Private Pool
Majoittunut 3. 2025
Perhe
1 arvostelu
3.0/10
Lähetetty 29.4.2025
A Complete Disgrace – Diamond Plus Member Treated Like Trash
As a Trip Diamond Plus member, I’ve spent hundreds of thousands of dollars annually on hotels around the world. I know what good service looks like, and this hotel is nowhere near acceptable — not even close. Here’s why this place deserves zero stars:
1. Blatantly Unprofessional Staff: I was accused of a late checkout at 11:10 AM, when my confirmed checkout time was 12:00 PM. Even after escalating it to management and proving my case, the receptionist refused to apologize. Unbelievable arrogance. If this is how they treat their most loyal customers, imagine how they treat everyone else.
2. Filthy Pool – a Health Hazard: The swimming pool was disgusting. Dead bugs floating, piles of leaves, and trash clearly visible. It was so dirty I wouldn’t let anyone near it. An absolute disgrace for a place claiming to be a hotel.
3. Trash-Strewn Beach, Useless Lifeguard: The beach was a mess — plastic bottles, wrappers, and no one doing a thing about it. The so-called “lifeguard” was inattentive, distracted, and clearly didn’t care. Safety? Not even on their radar.
4. Dangerous Road Conditions: The road leading to the hotel was like an off-road track. Broken pavement, unpaved sections, potholes everywhere. Total lack of care for guest access or vehicle safety.
5. Broken and Unsafe Balcony Area: The room’s balcony had cracked, uneven flooring and felt unsafe to even stand on — especially dangerous for families with kids. Clearly no maintenance has been done in a long time.
6. Shockingly Rude Staff Throughout: From check-in to checkout, the staff were impolite, dismissive, and cold. Zero sense of hospitality, no customer care, no accountability. Honestly insulting to experience this level of service as a high-tier member.
Final Verdict: If this hotel doesn’t value loyal, top-tier guests, they don’t deserve to be in business. I wouldn’t return here if they paid me. Save yourself the disappointment.
Käännä
Majoituspaikan vastaus: Dear Our Value Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and sincerely apologize that your recent stay did not meet the standards you expected.We deeply regret the service and facility issues you encountered. What you described — from the misunderstanding about your check-out time to the condition of the pool, beach, roads, and balcony — does not reflect the level of quality and care we strive to provide. Your concerns regarding staff attitude and lack of hospitality are particularly troubling, and we are taking this matter very seriously.We are taking immediate steps where necessary, including staff retraining, facility inspections, and a thorough review of our service protocols.We greatly value all of our loyal, returning guests, and we are sorry we fell short during your stay. We remain committed to making this right and restoring your trust in our brand. A member of our management team will contact you directly to personally apologize and discuss how we can best resolve this issue.Thank you again for bringing this to our attention.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
Vieraskäyttäjä
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your detailed feedback! We're glad you enjoyed the spacious, clean villa, friendly service, and above-standard breakfast. We appreciate your understanding about the island's natural environment and are happy to hear the buggy service met your needs. Your recommendation means a lot to us, and we hope to welcome you and your friends back for another relaxing stay in the north of Phu Quoc! Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
Siewli0226
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 2. 2025
Perhe
13 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 2.4.2025
Very convenient got free buggy
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest, Thank you for your feedback! We're glad to hear that you found the free buggy service convenient. We strive to make your stay as comfortable as possible and appreciate your kind words. Hope to welcome you back soon!Yours sincerely, The Hotel Management Meliá Vinpearl Phu Quoc.
Ambika prasad
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 2. 2025
Perhe
2 arvostelu
9.0/10
Mahtava
Lähetetty 31.3.2025
Staying is pleasant
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for your review! We're glad to hear you had a pleasant stay. We look forward to welcoming you back soon!Best regards,Meliá Vinpearl Phu Quoc Hotel Management Board.
nikarturovna
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 2. 2025
Pariskunnat
6 arvostelu
9.5/10
Mahtava
Lähetetty 28.3.2025
Большая и красивая территория, уютный номер, единственное, далеко от достопримечательностей, но есть бесплатные автобусы, рекомендуем!
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest Nikarturovna,Thank you for sharing your feedback! We're so glad you enjoyed the spacious, beautiful grounds and cozy room. We understand that the location might feel a bit far from some sights, but we're happy to hear the free buses helped make getting around easier. Your recommendation means a lot to us and we hope to welcome you back for another great stay!Best regards,Meliá Vinpearl Phu Quoc Hotel Management Board.
Mictsui7
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoittunut 2. 2025
Pariskunnat
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 17.3.2025
環境很好,只是在特别要求已寫上生日旅行,日期也寫上,check in 時也問了一下,結果什麽也没弄,打去前台,前台說没有收到,說查一下再回,結果也没回,服務有點失望
Käännä
Majoituspaikan vastaus: Dear Valued Guest 오청은,Thank you for sharing your feedback. We're glad to hear that you enjoyed the environment, but we're sorry to learn that your special birthday request was not properly handled. We sincerely apologize for the lack of follow-up and communication from the front desk. This is certainly not the experience we strive to provide, and we will address this matter with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Best regards,Meliá Vinpearl Phu Quoc Hotel Management Board.
Wodezhizhuo
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for sharing your feedback. We appreciate your input and are sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a welcoming and inclusive environment for all guests, and we take all comments seriously to improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
Mei Kula
Two Bedrooms Villa Lake View With Private Pool
Majoittunut 1. 2025
Perhe
2 arvostelu
10.0/10
Ylivertainen
Lähetetty 28.2.2025
Clean and so comfortable
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Thank you for your wonderful feedback! We're so glad to hear that everything was clean, comfortable, and perfect during your stay. We truly appreciate your kind words and hope to welcome you back in the future!Best regards,The Hotel Management Meliá Vinpearl Phu Quoc.
CyndiLeebabe
Yhden makuuhuoneen huvila järvinäköalalla ja yksityisellä uima-altaalla
Majoituspaikan vastaus: Dear Our Valued Guest, Thank you for sharing your detailed feedback! We’re glad to hear that you had a relaxing and enjoyable stay overall. It's great that you appreciated the friendly staff, clean private beach, and the variety of activities available. We're also happy to know you enjoyed the villa-style rooms with private pools. We understand the tram system can be a bit of an inconvenience, and we appreciate your understanding. We hope to welcome you back for another peaceful retreat soon!Best regards,The Hotel Management Meliá Vinpearl Phu Quoc.