SOL by Melia Phu Quoc arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We are so glad to hear that you enjoyed our beautiful beach and that you were able to relax there.We appreciate your comments about the pool access room. We are happy to hear that they enjoyed our main, larger pool. We will take your feedback into consideration as we continue to improve our facilities to meet the needs of all our guests.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear April's,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your review! We are thrilled to hear that you had a positive experience at SOL by Melia Phu Quoc. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. If you have any specific feedback or suggestions, please feel free to share them. Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your candid feedback. We are sorry to hear that you found our hotel and its facilities to be outdated and that we did not meet your expectations.We take all guest comments seriously, as they are crucial for us to identify areas for improvement. We conduct frequent preventive maintenance to ensure that our facilities remain in optimal condition. On those isolated areas in which we fell short during your stay, thank you for letting us know, and rest assured that we are doing our utmost to render a superior guest experience.We are hoping that our team will still be able to welcome you to our hotel and be able to meet your expectations.Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We are sorry to hear that your second stay with us was not as friendly as your first. We aim to provide a consistently welcoming experience for all our guests, and we apologize that we fell short during your recent visit.We appreciate you letting us know about your preference for all-inclusive packages. Your comments are valuable as we continually evaluate our offerings and services. We are hoping that our team will still be able to welcome you to our hotel and be able to meet your expectations.Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing such detailed feedback about your recent stay. We are so glad to hear that you appreciated our airport transfers, the helpfulness of our staff, the afternoon tea, and the beautiful sea view from your room.We sincerely apologize for the issues you experienced with the air conditioning in your room and the conditions of the gym. Your comments about the gym's temperature, towel cleanliness, and equipment are very concerning, and we will address these with our team immediately to ensure improvements are made. We also appreciate your suggestion for more hooks and a rack in the bathroom, which we will take into consideration for future enhancements.We value your insights as they help us improve our guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying with us. We are so pleased you enjoyed the delicious food and the friendly service that our team strives to provide. Your feedback means a lot to us, and we will be sure to pass on your compliments.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a fantastic stay with us.It is wonderful to know that you enjoyed the breathtaking ocean view, our crystal-clear pool, and the warm, friendly service from our staff. We are so honored by your high recommendation and look forward to welcoming you back to SOL by Meliá Phu Quoc for another exceptional stay in the future!Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for staying with us and sharing your feedback. We are sorry to hear about the negative experience you had during check-out. Please accept our sincerest apologies for the miscommunication and lack of flexibility you encountered.The behavior you described does not reflect the high standards of hospitality we strive for. We will be addressing this issue with our front desk team immediately to ensure this does not happen again.We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to hear that you had a great stay with us and that our staff's excellent service and attitude made such a positive impression. We are also glad you enjoyed our convenient location, the abundant breakfast, and the beautiful scenery.We sincerely appreciate your suggestion about the non-slip mats in the bathroom. Your safety and the safety of all our guests, especially children and the elderly, are our top priority. We will share your feedback with the relevant teams for further consideration and enhancement.We look forward to welcoming you back again soon.Best regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying with us and sharing your feedback. We are very sorry to hear about the concerns you experienced during your stay, especially with the humidity in your room and the broken dryer. It is clear that we fell short of your expectations, and for that, we sincerely apologize.We regret that we could not properly address the dryer issue in a timely and professional manner. This is not the standard of service we aim to provide. Your comments about the squeaky floor and the breakfast have been shared with our maintenance and food and beverage teams for immediate review. We are taking your feedback very seriously and will use it to make necessary improvements.We are glad you enjoyed the pool and garden, but we know this does not make up for the other negative aspects of your visit. We hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Majoituspaikan vastaus: Dear Yatang,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager