Premier Village Phu Quoc Resort - Managed by Accor

Premier Village Phu Quoc Resort - Managed by Accor arvostelua

Premier Village Phu Quoc Resort - Managed by Accor

Mũi Ông Đội, An Thoi, Phu Quoc Island, Kien Giang Province, VietnamNäytä hotellin tiedot
Premier Village Phu Quoc Resort - Managed by Accor
Premier Village Phu Quoc Resort - Managed by AccorPremier Village Phu Quoc Resort - Managed by AccorPremier Village Phu Quoc Resort - Managed by Accor
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.3/5
Erittäin hyvä
117 arvostelu
Vahvistetut arvostelut
Sijainti4.3
Mukavuudet4.3
Palvelu4.2
Puhtaus4.5
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Kaikki arvostelut(117)
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Mahtava yöpyminen!(39)
Ystävällinen henkilökunta(33)
Upea uima-allas(24)
Upea merinäköala(16)
Tyylikäs ympäristö(7)
Sopii erinomaisesti liikematkoille(6)
Hyvää ruokaa(6)
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Kielteisiä arvosteluja(9)
Vieraskäyttäjä
1 makuuhuoneen Puutarha Villa Yksityisellä Uima-altaalla
Majoittunut 10. 2024
Pariskunnat
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.2.2025
很好特別好
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you so much for your kind words. We're absolutely thrilled to hear that you had such an excellent experience with us. Your feedback truly motivates us to continue providing the best possible service and environment for our guests.We look forward to welcoming you back in the future for another fantastic stay.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Tailin
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 1. 2025
Perhe
19 arvostelu
4.7/5
Mahtava
Lähetetty 15.2.2025
景觀，建築，房間，活動設施，私密性和表演參觀 都很不錯，唯美中不足的是沒有市區和機場接駁，需自費提出，餐廳冷氣滴水，吃晚餐時會有影響，餐食多元可選
Käännä
Majoituspaikan vastaus: Dear Tailin,Xin chao!Thank you so much for taking the time to share your detailed feedback with us. We’re happy to hear that you enjoyed the views, architecture, rooms, activity facilities, privacy, and performances during your stay.We sincerely appreciate your comments on the shuttle service and the air conditioning issue in the restaurant. We apologize for the inconvenience caused by the lack of a shuttle service between the city and the airport. We’re currently reviewing our transportation options and will consider adding this service in the future to enhance our guests' experience.Regarding the air conditioner in the restaurant, we are aware of the issue and are actively working to resolve it to ensure that it does not affect the dining experience.We're glad you enjoyed the variety of meal options available, and we hope to welcome you back soon. Your feedback is invaluable to us, and we’ll continue to work hard to improve every aspect of our service.Sincerely,Xuan Tran (Ms.)Front Office Manager
Vieraskäyttäjä
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 1. 2025
Pariskunnat
16 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.2.2025
酒店太美了，自己獨佔一個海灣。大大的震驚到我了。服務更是熱情不像本地人歧視咱們那樣。有中文翻譯非常有耐心的講解。從麗晶那邊過來。服務比麗晶好太多了！強烈推薦下次去還會入住。
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you so much for your kind and generous feedback. We are beyond thrilled to hear that you had such a positive experience with us. It’s wonderful to know that you were impressed by the beauty of the hotel and enjoyed our private bay. We’re also so glad that you felt welcomed by our team and appreciated the service provided, including the assistance from our Chinese translator. We strive to offer a warm and inclusive environment for all of our guests, and it's truly rewarding to know that it made such a difference for you.We are honored that you found our service to exceed even your previous experiences, and your recommendation means the world to us. We can’t wait to welcome you back during your next visit, and we’ll ensure your next stay is just as memorable.Sincerely,Xuan Tran (Ms.)Front Office Manager.
tda wanderer
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 12. 2024
Perhe
3 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 5.2.2025
Location is amazing for the ocean wide view
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the breathtaking ocean view from our location. It’s one of the highlights of staying with us, and we’re thrilled you were able to experience it.We hope to welcome you back soon for more stunning views and a relaxing stay.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Vieraskäyttäjä
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 12. 2024
Perhe
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.2.2025
酒店沙灘風景很好，海水也好，在海邊巖石還找到了小海星！房間設施都還不錯，浴室熱水很好！工作人員都很熱情！特別是週六晚上的沙灘BBQ，氛圍好！主唱英文歌曲真不錯！表小夥子火把表演很精彩，和大家互動好！
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you so much for your detailed and kind feedback. We are thrilled to hear that you enjoyed the stunning beach view, the sea, and even discovered starfish – what a lovely experience! We're also glad that you found our room facilities, hot water, and enthusiastic staff to your liking.It’s wonderful to know that you had a great time at our Saturday night beach BBQ, and we’re happy to hear that the live music and torch performance added to the atmosphere. We will be sure to share your compliments with our performers and staff – they will be so pleased to hear that their efforts made a positive impression.We’d love to welcome you back for another memorable stay in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Vieraskäyttäjä
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 1. 2025
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.2.2025
超棒海景別墅
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you for your wonderful feedback. We’re so happy to hear that you enjoyed staying in our sea view villa. The views are truly one of our standout features, and we’re thrilled that they helped make your experience special.We hope to welcome you back soon for another unforgettable stay with us.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Chan lam Ho
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 11. 2024
Perhe
3 arvostelu
3.7/5
Lähetetty 3.2.2025
地方很大，房間都很整潔，工作人員都很好，早餐味道屬一般，泳池有點髒，
Käännä
Majoituspaikan vastaus: Dear Chan lam Ho,Xin chao!Thank you for sharing your feedback with us. We’re glad to hear that you found the place spacious, the rooms clean, and our staff friendly. Your satisfaction is important to us, and we truly appreciate your kind words about our team.We also value your comments regarding the breakfast and the swimming pool. We apologize for the areas that did not meet your expectations. We will review the breakfast offerings to ensure we provide a more enjoyable experience, and we’ll also make sure to address the cleanliness of the pool to maintain our high standards.Thank you again for your feedback, and we hope to welcome you back for an even better stay in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.
작은까마귀
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 12. 2024
Perhe
1 arvostelu
4.5/5
Mahtava
Lähetetty 2.2.2025
만족 스러운여행이 였습니다 다만 5박6일에 440만원 주고 예약을 했으니 가성비는 별로 였지만 설연휴기간이 아니고 1박에 30~50만원 정도라면 괜찮을꺼란 생각입니다 위치가 안쪽에 있다보니 매번 저녁을 호텔에서만 먹을수도 없고 (조식+중식을 호텔에서 먹기에) 보통 선셋타운으로 나가는데 그랩으로 차가 아예 잡히지 않습니다 아마도 베트남설인 뗏 기간하고 겹쳐서 일수도 있습니다 정문에 벨보이에게 말하면 택시를 불러주는데 선셋타운까지 10만동 가까운곳만 가도 기본 10만동 시작 입니다 저희는 프리미어레지던스 바로앞 슈퍼에서 하루에 20만동(설연휴 아니면 15만동 평균가 입니다) 오토바이 렌트해서 다녔습니다 원래 호텔에서도 가능 하다고 했는데 설연휴 기간이라 안되었던거 같습니다 그외 쥬스바 해변쪽에 쓰레기들 정말 많이 몰려 옵니다 ㅠ(봉투 , 기저귀,쓰레기) 계속 치우고 있는데도 몰려오니,,, 방법이 없습니다 그리고 의미 없어 보이는 프로그램들 ex)쥬스만들기 (조식먹을때 수박몇개 믹서기에 갈아 줍니다 ㅠ ,물고기 밥주기 조식식당 앞에 잉어들 밥주고 끝... ) 스노우클링 10분정도 하고 끝 라이프가드가 데리고가는데 사람따라 편차가 큽니다 출발전에 시간 정확이 이야기 나누고 가는게 좋습니다 저희 담당은 그냥 얼른 해치우고 가고 싶어 하는 놈이였습니다 이거 말고는 전체적으로 직원들 너무 친절하고 만날때 마다 신짜오 인사해 주고 지금 북부 쉐라톤 와있는데 프리미어 빌리지 직원들이 정말 친절했구나 느낍니다 저희는 912호 묶었는데 원숭이가 매일 와서 과일도 주고 재미 있었습니다
Käännä
Majoituspaikan vastaus: Dear 작은까마귀,Xin chao!Thank you for taking the time to provide such detailed feedback from your recent stay. We’re pleased to hear that you found our heartist friendly and enjoyed the little touches, such as the monkey visits and the overall experience at the hotel.We also appreciate your comments regarding the value for money and understand that the price may feel higher during the busy ***** New Year period. We will certainly take your feedback into consideration as we assess our pricing and offerings during peak seasons to ensure a more balanced experience for our guests.We apologize for the difficulties you encountered with transportation. The Tet holiday can indeed make it challenging to secure transportation, but we are working with local providers to ensure smoother travel options, even during such busy times.Regarding the cleanliness of the beach, this is the windy season so we share your concern, and our team does its best to keep it clean. We also appreciate your comments on the activities. We’ll review the programs we offer to make sure they are engaging and meaningful, and we will ensure that more clarity is provided around activity timings, especially with snorkeling and other experiences.Thank you for highlighting the areas where we can improve, and we’re grateful for your understanding. We would love to welcome you back in the future and provide a more satisfying experience.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Anonyymi käyttäjä
3 makuuhuoneen puutarhavilla oma uima-allas
Majoittunut 12. 2024
Perhe
17 arvostelu
4.5/5
Mahtava
Lähetetty 28.1.2025
Beautiful location, with sandy beaches on both sides, shallow sea perfect for young kids. Swimmingpool can be improved, doesn’t really invite you to enter, and there are many relatively small pools not really connected, so to move from one to another you need to go out, do stairs, etc… Restaurants are good, from breakfast to dinner, and the different bars offer variety of juices, smoothies, well done. Service is good in general, everybody kind and helpful. Buggy service could/should be faster and more precise: sometimes they told us to go out that the buggy would come in 3 minutes, and we had to wait like 15. All in all, a very nice resort and an experience worth repeating!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you for taking the time to share your experience with us. . We’re pleased to hear that you enjoyed the beautiful location, the sandy beaches, and the shallow sea that was perfect for your young kids. It’s also great to know that you were pleased with the variety and quality of our restaurants and bars, as well as the overall service provided by our team.We appreciate your comments on the swimming pool, and we’ll take a closer look at the layout and design to see how we can improve the experience for guests. Regarding the buggy service, we sincerely apologize for the delays you experienced. We are working with our team to ensure more efficient and timely service moving forward.We’re so glad that, despite these small issues, you had a wonderful stay and we’d love to welcome you back for another memorable experience.Sincerely,Xuan Tran (Ms.)Front Office Manager
HwakingOEMmuyinghufu
3 Makuuhuoneen Valtameri Villa Yksityisellä Uima-altaalla
Majoittunut 12. 2024
Perhe
31 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.1.2025
Victor服務超級好，有微信可以添加，可以幫忙安排出海跟車子，24小時管家服務
Käännä
Majoituspaikan vastaus: Dear HwakingOEMmuyinghufu,Xin chao!Thank you for sharing your wonderful feedback. We’re so happy to hear that you had a great experience, and we appreciate your kind words about Victor’s service. We’re glad to know that he was able to assist you with arranging your sea trip and transportation through WeChat and our 24-hour butler service.It’s always our goal to provide exceptional service, and we’ll be sure to pass along your compliments to Victor. We’re grateful for your feedback and look forward to welcoming you back for another memorable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Anonyymi käyttäjä
3 Bedroom Eden Retreat - Spa Inclusive
Majoittunut 12. 2024
Perhe
4 arvostelu
3.2/5
Lähetetty 27.1.2025
房間甚巨大，設計簡約配合海洋氣氛，景觀戶戶看海洋。 餐飲食物一般，服務未及應有水平，比較低質素，英語也不太好。 酒店設施較少，設施面積也不大，主要在房間內或海灘消閒。
Käännä
6/15
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you for taking the time to provide us with your detailed feedback. We’re glad to hear that you appreciated the spacious room design, the ocean views, and the overall atmosphere. It’s wonderful that the room itself contributed to your positive experience.We also appreciate your comments regarding the restaurant and service. We apologize for not meeting your expectations in these areas, and we will certainly work on improving the quality of the food and the level of service to better match our usual standards. Additionally, we’ll look into enhancing our communication to ensure that all guests feel well taken care of.As for our facilities, we understand that the options available for leisure may not have been enough for your preferences, and we’ll keep this in mind as we continue to evaluate our offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.
beedap****
3 makuuhuoneen puutarhavilla oma uima-allas
Majoittunut 12. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 23.1.2025
너무 좋았어요. 외부로 안나가고 리조트 안에서만 놀아도 좋을듯~~
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Xin chao!Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed your stay and found everything you needed to relax and have fun within the resort. It’s wonderful to know that our facilities provided you with everything you needed for a memorable experience.We look forward to welcoming you back for another enjoyable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager
김영완
3 Bedroom Beachfront Villa With Private Pool
Majoittunut 12. 2024
Perhe
1 arvostelu
1.0/5
Lähetetty 10.1.2025
개쓰레기임 다신 가고싶지않음 체크인부터 30분 늦음 방준비 안되었다고 체크인햐서 들어가니 개드러움 거실에는 전투숙객 털이랑 머리카락있고 침실에도 마찬가지 침구류 교체안하고 정리만하는듯 또 개수대 물 ㅈㄴ안빠짐 양치한번하면 물넘침 이게ㅜ내방만그런게아니라 전부다그럼 냉장고 가장세게해도 하나도 안시원함 방에 앞접시나 식기류 하나도없음 룸서비스이용햇는데 앞접시이런거 추가로 또돈내야함 버기는 부르는게아니라 순환해서 ㅈㄴ불편함 기다려냐함 어딜가든 에어컨 온도 작동이안됨 그냥 고정해놔서 내가 온도높여도 그대로 작동함 그냥 ㅈㄴ춥거나 끄면 ㅈㄴ덥거나 하나임 1박에 백만원넘게 주고올곳이아님 다른데가세여 부디
Käännä
Majoituspaikan vastaus: Dear 김영완,Xin chao!Thank you for sharing your feedback with us. I am genuinely sorry to hear about the issues you encountered during your stay, and I sincerely apologize for the discomfort and inconvenience you experienced. We deeply regret that your check-in process was delayed and that the cleanliness of your room did not meet the high standards we strive for. This is certainly not the experience we aim to provide, and I understand how frustrating it must have been.I also want to apologize for the maintenance issues you mentioned, including the sink drainage problem, the fridge not cooling properly, and the air conditioning not functioning as expected. These are critical aspects of our guests' comfort, and I will ensure that our maintenance team reviews and addresses these issues promptly.Regarding the lack of plates and cutlery, I completely understand how this impacted your stay, and I’m sorry for any inconvenience this caused. We will review our room amenities and service procedures to ensure that everything is in place for a more comfortable experience.We take all guest feedback seriously, and we will work hard to improve on all these areas to ensure a much better experience for future guests. I deeply regret that we did not meet your expectations, and I truly appreciate you bringing these concerns to our attention.Thank you again for your feedback, and I hope we can have the opportunity to welcome you back in the future, should you decide to give us another chance.Sincerely,Xuan Tran (Ms.)Front Office Manager
IliaVN
1 makuuhuoneen rantahuvila, yksityinen uima-allas
Majoittunut 12. 2024
Pariskunnat
4 arvostelu
3.5/5
Lähetetty 7.1.2025
Выбирать лучше западную сторону, нет сильного ветра и волн, ну и закаты. Пляж так себе… очень большая территория, чтобы добраться куда-либо надо ждать шатл. Мини бар входит в стоимость, пополняют каждый день.
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Xin chao!Thank you for your feedback. We're glad to hear that you enjoyed the convenience of the minibar and appreciated the shuttle service around the resort. We also appreciate your recommendation regarding the beach, and we understand that the western side, with its calmer conditions and beautiful sunsets, offers a more peaceful experience.We value your insights and will consider them as we continue to enhance our guests’ experiences. We hope to welcome you back in the future for a more relaxing and enjoyable stay.Sincerely,Xuan Tran (Ms.)Front Office Manager
Vieraskäyttäjä
3 makuuhuoneen puutarhavilla oma uima-allas
Majoittunut 11. 2024
Perhe
1 arvostelu
2.5/5
Lähetetty 31.12.2024
房間有黴味，整體有些老舊。游泳池的燈是壞的，晚上不能游泳，台階邊的燈也是壞的，晚上特別黑台階又多，導致我朋友摔傷！淋浴的熱水開關在洗完後會變得非常燙手，對小孩危險！打掃得不乾淨也就算了，連浴巾和飲用水也不補。和酒店反應也衹是尷尬道歉，這家酒店不推薦不會再來。
Käännä
Majoituspaikan vastaus: Dear Our Valued Guest,Xin chao!Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay, and we deeply regret that your experience did not meet your expectations. Your comments are very important to us, and we sincerely apologize for the inconveniences you faced.We understand how unpleasant it must have been to encounter a musty smell in your room and the issues with broken lights around the pool and steps. We will immediately look into the maintenance of the pool area and the lighting throughout the property to ensure that these issues are addressed. Safety is our top priority, and we apologize for the accident that occurred due to the dim lighting around the steps. We will review our lighting system to improve visibility and prevent any future incidents.Additionally, we are concerned about your experience with the hot water in the shower, and we will inspect the plumbing to ensure the temperature control is working safely, especially for families with children. Regarding the housekeeping, we sincerely apologize for not meeting your expectations in terms of cleanliness and replenishing towels and drinking water. This is certainly not the standard we strive for, and we will be addressing this with our housekeeping team to ensure consistency and attention to detail.We also regret that the response from our team did not resolve the issues to your satisfaction. We will work on improving our communication and ensure that our staff is better equipped to handle such situations in the future.Once again, we deeply apologize for the frustration and inconvenience caused. We value your feedback and will be taking immediate action to address the concerns you’ve raised. We hope you will consider giving us another chance in the future, but we completely understand if you choose not to return.Thank you for bringing these matters to our attention, and we truly wish you safe and pleasant travels ahead.Sincerely.Xuan Tran (Ms.)Front Office Manager