Arizona Grand Resort

房間有點舊了、健身房、游泳池很好！

We really enjoyed our stay at this resort. My children and I enjoyed the on-site water park. The rooms were lovely and clean. We plan to make this our go to place to rent. I wish check in was earlier than 6pm but other than that everything was good.

When I arrived to check in, there was a long line because conference participants had just lined up to check-in. It was annoying. But, it went quickly and after a 12 minute wait I got to the counter only to learn the accommodations I'd reserved had been overbooked, and they did not have my rooms. Happily, they announced I'd been upgraded. Only problem was that I'd reserved specific rooms for specific meeting purposes. I expressed myself and was told sorry, there was nothing they could do. But it was an upgrade. So, I went to what they gave me. As I was sitting there trying to figure out how to make things work, suddenly, my phone pinged. It was one of the managers, Karly, saying she'd heard about my situation and may have a better solution for my needs. I called her immediately and the next thing I knew, I was in accommodations more than sufficient for my needs; better than what I'd originally booked. It was frustrating and I was pretty angry right up until it was made right. Customer service second to none, because they messed up (that happens), and they fixed it. And all the people we great, from the valets to the front desk people, and from the cleaning crew, right up to management. A customer service nightmare turned into this review. Could not be happier.

My granddaughter, her friend, and I came to use the Oasis water park. We decided to get a room because it was less expensive than getting day passes at the resort. Out of the resort control, but the outdoor temperature was 107°. Plenty of shade available today with many lounge chairs accessible as the facility just finished with an event and most people were checking out. Our room is quite nice, but did feel warm at 74 so we had to set the thermostat down to 70 and our unit is on the bottom floor. Appreciate the safe. The two queen beds in our suite are very comfortable as is the sleeper sofa. The hotel is very accommodating to guests. They checked us in at noon, the time that guests can start using the water park on check in day (before the actual 4:00 p.m. check in). However, since a room was available we did not have to wait until 4:00 p.m. to access our room. Excellent service by the front desk associate! Also, for those hotel guests using the water park that 12:00 noon access on check-in day is helpful as is the ability to use the water park until 6:00 p.m. on the checkout date (normal check out time is 11:00 a.m.). The only negative was that food at the pool grill for three people was over $100. Portions are quite large and we probably could have done with half the food, but didn't know that at the time we ordered. We had planned to have dinner here, but will not because of the prices. Overall the staff go out of their way for guests' needs and that service can often make up for some of the over the top food pricing. Even with the abundance of positives, our family will likely not stay here in the future.

Lovely sleeping area. Beds were comfy so comfy the teenagers didn't want to get up. Added fees at the end of the trip...thought I paid them already but needed to go catch my flight. 180.00 per room with no explanation just resot fees. Food expensive over 20.00 per item . Drinks about the same. Microwaves available but you need to ask for one...10.00 to rent. Pools and water park are fabulous.

Nice wave pool,water slides & lazy river The gift shop in the lobby area has lots of nice items to choose from Kids chicken strips poolside are a nice large portion & pretty tasty Rooms are a bit outdated & the coil hide a bed is rough! Staff is friendly especially Corina out by the pool Connor took us up & back in the van to Rustlers Rooste He was awesome!!!