Holiday Inn Express & Suites Phoenix West - Tolleson

Perfect location. I went to a concert to Talking Stick Amphitheather and this hotel qas the best option. Lyft ride was a total of $6 (roundtrip)

Clean room. Parking is for free. Deposit is 50 usd. The AC was a little bit loud . Breakfast is good!

Close to music venue, staff were pleasant and helpful. Breakfast so so.

There are no major issues to report but I find the desk inconsistent in providing great service. I am here a second week for work, and when trying to check in early, I was told no rooms were available and they were short staffed for housekeeping. This may be the reason why I have an issue with housekeeping. One thing to note are the eco settings for the room. I don’t mind it taking a while to cool down the room, but what I really dislike is the bright light that automatically turns on in the bathroom if I get up in the middle of the night. A nightlight would be better. Should you forget to flip the switch to on (because again, even if it’s off, the light will turn on as you enter), and you’re in the shower, the light will turn off. So there I am in the dark because I should have just kept the switch on. The shower door needs to be worked on because it would barely open due to a loose part that needed to slide over. This was tricky to do when it slid into the spot after turning the water on. I’m not tall, so it was not great to experience since this hotel is fairly new. On my first week, nobody came to remove trash, replenish coffee pods/towels. When checking in this time, I was told this is not normally the case. Today I returned to see a note that they didn’t make the bed because I had a personal item on the bed. It’s a 5x7 notebook. I have never been to any hotel where a book was the reason not to make the bed. This really isn’t an issue except they left the note on the bed, and did not bother to replenish the coffee pods or clean the coffee area. This too is really a non-issue except that they left this note. Had they just taken the trash, I would have thought ok, cool, they removed the trash this time. I complained to someone who said he’s the assistant general manager. He said it’s their policy not to touch anything. He didn’t ask for the room number so it’s not like he was going to ensure someone followed up tomorrow. Cleanliness isn’t an issue, it was just silly to receive a note on why they weren’t cleaning. They surely didn’t do anything last week to say why housekeeping was absent to do the minimum. Maybe there was a book nearby on the carpet.

Front desk guy not polite, carpet of the room real dirty, bed was ok, breakfast ok. Staff needs customer service trainning. Hotel near to freeway and gas station, good for the night but you can find something better. Bad holiday inn I won’t go back

We stayed here overnight as we were traveling from Las Cruces, NM back to LA. It's a very modern, attractive motel with well-equipped rooms, pleasant, helpful staff and an excellent breakfast. Everything worked in the room and the Wi-Fi was excellent.

worst stay ever till now !!! staff is not responsive. hotel is good but staff is useless. Dirty bathroom, dirty and small rooms for over $ 100 a night. I thing I was charged for 2 rooms. not recommending at all.