Hotel Sor arvostelua

Majoituspaikan vastaus: Dear YOEURNG/YONG ANTHONYWe would like to formally address the recent complaint from a guest regarding their stay at our hotel.We sincerely apologize for any misunderstanding that may have occurred. However, we must clarify that the guest in question booked a room for only one night. When we requested confirmation of a supposed two-night booking, the guest was unable to provide it.Additionally, the guest left our hotel without settling their bill and, regrettably, used inappropriate language towards our staff during this interaction.We appreciate your understanding as we strive to maintain a respectful and professional environment for both our guests and our team.Thank you for your attention to this matter.Best regards,Virak Thit General Manager

Majoituspaikan vastaus: Dear Benson,Thank you for taking the time to share your feedback with us. We appreciate your honest comments regarding your experience at Hotel Sor.We understand that our hotel's vintage charm may not appeal to everyone, and we're always looking for ways to balance our traditional ambiance with modern amenities. We’re sorry to hear that the breakfast options did not meet your expectations. We strive to provide a pleasant experience for all of our guests, and your comments help us to improve.While we have a traditional breakfast menu, we recognize the importance of variety and freshness, and we will be reviewing our offerings to better cater to our guests’ preferences. Your satisfaction is important to us, and we appreciate your input.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Virak Thit General Manager

Majoituspaikan vastaus: Dear Guest User,Thank you for sharing your feedback about your recent stay at Hotel Sor. We’re glad to hear that you found the decor to be relatively new and the quilt clean, as we strive to maintain a welcoming environment for our guests.We sincerely apologize for the odor in your room and for the presence of mosquitoes. This is certainly not the standard we aim to uphold. Your comments will be addressed with our maintenance and housekeeping teams to ensure that we can resolve these issues for future guests.We’re pleased to hear that you enjoyed the variety of our breakfast offerings. We continually aim to provide a satisfying dining experience for all of our guests.Thank you again for your insights, and we hope to have the opportunity to improve your experience in the future.Warm regards,Virak Thit General Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay in our deluxe room and found it superior in quality. Our team takes great pride in maintaining our facilities, and it’s rewarding to know that you appreciated the well-maintained equipment and cleanliness.We're also glad to hear that you enjoyed our breakfast offerings. We strive to provide a delicious blend of Chinese and Western cuisine and are happy to know that you found it better than what you’ve experienced elsewhere.Additionally, we're pleased that our location near the Central Market suited your needs. We hope you had the chance to explore the area!Thank you once again for your kind words. We look forward to welcoming you back to Hotel Sor in the future!Best regards,Virak ThitGeneral Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you were satisfied with our hotel's location and found our front desk staff and porter to be helpful and enthusiastic. We always strive to provide excellent customer service, and your recognition means a lot to us.However, we sincerely apologize for the inconvenience you experienced with the hot water during your stay. This is not the standard we aim to uphold, and we appreciate your bringing this to our attention. We will certainly look into this issue to ensure it is addressed promptly.We appreciate your thoughts on the breakfast as well. While we're glad you enjoyed the buffet concept, we are always looking for ways to enhance our offerings.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Virak Thit General Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for your positive feedback! We are delighted to hear that you found our hygiene standards and environment to be very good. Ensuring a clean and pleasant atmosphere for our guests is one of our top priorities, and we’re thrilled that it met your expectations.Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Hotel Sor for another wonderful stay!Best regards,Virak ThitGeneral Manager

Majoituspaikan vastaus: Dear Santa,Thank you for taking the time to share your positive review of your recent stay at our hotel. We are thrilled to hear that you found our location excellent and convenient for exploring the area, including easy access to Central Market and nearby tourist attractions.We appreciate your feedback regarding our facilities. While we strive to provide all the necessary amenities for our guests, we are always looking for ways to improve and enhance your experience.It's wonderful to know that you valued the cost performance of our hotel and found it easy to navigate around the city. We are committed to providing a comfortable stay at a reasonable price for our guests.Thank you once again for your kind words. We hope to welcome you back soon for another enjoyable stay!Best regards,Virak Thit General Manager

Majoituspaikan vastaus: Dear Terryyang,Thank you for your brief yet positive feedback! We're delighted to hear that you found our location convenient and enjoyable. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back soon!Best regards,Virak ThitGeneral Manager

Majoituspaikan vastaus: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely appreciate your insights, as they help us to improve our services and facilities.We apologize for the initial inconvenience you faced with the room size. It is our priority to ensure that our guests have the accommodations they expect, and we are glad we could move you to a larger room upon your request. Your comments regarding the lack of a shower curtain and the room's layout will be addressed with our maintenance and design teams to ensure these issues are rectified.We strive to provide a positive experience for all our guests, and it’s concerning to hear that you felt there was an attempt to deceive. We assure you that this is not our intention. Your comfort and satisfaction are paramount to us, and we encourage our guests to voice any concerns they may have during their stay so we can address them promptly.Thank you again for your feedback. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Best regards,Virak ThitGeneral Manager

Majoituspaikan vastaus: Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your observations regarding the renovation and the equipment. We are constantly working to improve our facilities to provide a better experience for our guests. Your comments will certainly help us in our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Virak Thit General Manager