Palace Gate Hotel & Residence By EHM arvostelua

Majoituspaikan vastaus: Dear Leongk,Thank you for sharing your feedback with us. We regret that your stay did not meet your expectations. Hygiene and cleanliness are core values at our hotel. It’s unfortunate that we weren’t informed of these concerns during your stay, as our team is always ready to address any issue to ensure our guests have a pleasant experience.We take all feedback seriously, and your comments have been shared with our team for review to ensure that any potential oversights are addressed.We hope to have the opportunity to welcome you back in the future and provide you with the quality experience we are known for.Warm regards,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words! We're delighted to hear that you enjoyed our location and found our team to be friendly and helpful. Providing excellent service is our top priority, and your feedback means so much to us. We look forward to welcoming you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Taishanzhizi, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind words! We're thrilled to hear that you enjoyed the spaciousness and cleanliness of the room, as well as the beautiful view and convenient location. Your positive feedback means a lot to us, and we hope to welcome you back for another great stay soon!Yours Sincerely Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Panny, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your review with us. We’re delighted to hear that you enjoyed the peaceful location, spacious room, strong hot water pressure, and reliable WiFi. It’s wonderful to know that our proximity to the temple and palace added convenience to your stay.We appreciate your feedback regarding the cotton buds and will consider this suggestion as we strive to enhance our amenities for our guests.It was a pleasure hosting you, and we hope to welcome you back for another relaxing and enjoyable stay soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Wasonking, Greeting from Palace Gate Hotel & Residence by EHM!hank you for your kind words and recommendation! We're thrilled to hear you had a great experience at our hotel. We hope to welcome you back soon for another memorable stay! Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear TAKAAKI, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the beautiful views of Wat Botumvatey temple and the proximity to the Royal Palace, as well as the taste of our Khmer noodles during breakfast. It’s wonderful that you felt the calm and festive atmosphere in our lobby and appreciated the friendly service from our team.We appreciate your feedback about the shower temperature and will look into this to ensure an even more comfortable experience for future guests.It was our pleasure to host you, and we hope to welcome you back again on your next visit to Phnom Penh!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Value Guest,Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your feedback. We understand that room size preferences can vary from guest to guest. While our current design aims to provide spacious and comfortable accommodations, we value your suggestion about modernizing the space. Your input will be shared with our team as we strive to continuously improve our guests' experiences. We hope to welcome you back in the future!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your thoughtful review! We’re thrilled to hear you appreciated the spacious room and the convenient location near Wat Botum Park, the Royal Palace, and the waterfront. It’s also great to know that our staff left a positive impression with their kindness and helpfulness – we’ll be sure to pass along your kind words.While you didn’t get a chance to use the pool or gym, we hope you’ll have the opportunity to enjoy them during a future stay. We’re glad the nearby tuktuk service made it easy for you to explore the city.Thank you for staying with us, and we hope to welcome you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear RAVY VUTH, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay, especially our cleanliness, hygiene, and the excellent service provided by our staff. It's wonderful to know that you liked our breakfast as well – we strive to offer a great start to your day!We look forward to welcoming you back for another enjoyable experience.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Huyleang, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind words! We're thrilled to hear you enjoyed our service, convenient location, and the beautiful view. We're especially glad you found the bed comfortable—your comfort is our priority! We look forward to welcoming you back soon. Yours Sincerely,Mr. SENG SeilaOperations ManagerPalace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We truly value your loyalty and are deeply sorry to hear that your recent stay did not meet your expectations. Please accept our sincerest apologies for the inconveniences you encountered during your visit.We regret that your initial room presented multiple issues, including the door and balcony locks, as well as the bathroom situation. This is certainly not the level of service or comfort we aim to provide. Your safety and satisfaction are our top priorities, and we are taking your feedback very seriously. Rest assured, we will be conducting a thorough review of these issues with our maintenance and housekeeping teams to ensure they are addressed promptly and do not recur.We also apologize for the external noise disturbances that affected your rest. While this is beyond our direct control, we are exploring ways to minimize its impact on our guests’ experience in the future.We deeply regret that this stay fell so short of your expectations, especially given your history of enjoying our hotel. We would be grateful for an opportunity to regain your trust and provide you with the excellent service and comfort you’ve come to expect from us. Please feel free to contact us directly if you would like to discuss this further or if there’s anything we can do to make it right.Thank you again for your feedback, and we hope you’ll consider giving us another chance in the future.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Phillips, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your feedback! We're delighted to hear you found the hotel lovely. We understand that location can play a big role in your experience, and we're glad you’ve found a preference in our other property. Both of our locations are designed to offer unique experiences, so we appreciate your perspective. We hope to welcome you back to either property soon and provide you with another enjoyable stay!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Majoituspaikan vastaus: Dear Lida, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback. We're glad to hear that your stay was satisfactory. If there's anything specific we could improve to make your experience exceptional, please don't hesitate to let us know. Your input helps us enhance our services, and we hope to welcome you back in the future for an even better stay.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM