Palace Gate Hotel & Residence By EHM arvostelua

Majoituspaikan vastaus: Dear Peter Wong, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your kind feedback. We are delighted to hear that you were pleased with the level of service and the warm welcome from our front desk team. Providing a professional and welcoming experience for every guest is our top priority, and your recognition means a great deal to us.We look forward to the opportunity to serve you again in the future.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Guest User, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and recommendation! We’re delighted to hear that you had a positive experience with us. It was a pleasure to host you, and we hope to welcome you back for another excellent stay in the near future.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Zhuizhuidehuan, Greeting from Palace Gate Hotel & Residence by EHM!Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay, especially the spacious and clean room, as well as the service provided by our team. It’s great to know that the small gesture with the pen made your experience even more memorable.Your satisfaction is our top priority, and your kind words are a true encouragement to our staff. We look forward to welcoming you back for another enjoyable stay in the near future.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your detailed feedback with us. We truly appreciate your continued support and are sorry to hear that your recent stay did not meet your expectations.We sincerely apologize for the issues you encountered with the room facilities, cleanliness, and service experience. This is certainly not the standard we aim to provide. Please rest assured that we take your comments seriously — we have already shared your feedback with our housekeeping and maintenance teams for immediate review and corrective action.Regarding your spa and dining experience, we apologize for the inconvenience you faced with the booking process and the lack of timely response. We are currently reviewing our procedures to ensure a more seamless and responsive service for all our guests.Your experience is very important to us, and we are committed to making necessary improvements. We hope you will consider giving us another opportunity to serve you better in the future. If you decide to return, please feel free to reach out to us directly so we can personally assist with your arrangements.Thank you again for your valuable feedback.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the hotel environment, found our facilities complete, and appreciated the level of service provided. It’s always rewarding to know our guests had a pleasant stay.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Damao006, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that you're planning to return. Paris is always a good idea, and we'd be delighted to welcome you back whenever you visit. See you next time!Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Amijiujiu, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your wonderful review! We're delighted to hear that you enjoyed the unique blend of French and local styles at our hotel and that our team made your stay memorable. We couldn’t agree more—the view of Bodumvatey Pagoda is truly stunning! We appreciate your tip for future guests and will be sure to share it with them. Looking forward to welcoming you back for another fantastic stay!Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for choosing our hotel during your visit from Siem Reap! We’re delighted to hear that you enjoyed our convenient location near the Grand Palace and city center. Cleanliness is a top priority for us, so we’re glad you found the hotel to your satisfaction.It’s wonderful to know that our spa massage was a highlight of your stay! We truly appreciate your kind words and hope to welcome you back for another relaxing and memorable experience.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your wonderful review! We're delighted to hear that you always choose our hotel when visiting Phnom Penh for business. It’s great to know that you enjoy our breakfast, the beautiful environment, and especially the balcony in your room. We’re also glad that our location makes it convenient for you to explore nearby attractions and restaurants. We truly appreciate your support and look forward to welcoming you again. on your next tripYours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Arthur, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your review! We're delighted to hear that you enjoyed our great location near King’s Place and the outdoor pool. We hope you had a relaxing and enjoyable stay. Looking forward to welcoming you again soonYours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your first night was not up to the standards we strive to maintain. Please know that we take your concerns seriously, and we will be addressing the maintenance and cleanliness issues with our team to ensure they are promptly resolved.We are also sorry that our restaurant did not meet your expectations. Your feedback is invaluable, and we will be reviewing our food quality and service to make necessary improvements.We truly appreciate your time and hope you might consider giving us another chance in the future. If there is anything we can do to make things right, please feel free to reach out to us directly.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Missrain, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind review! We truly appreciate your continued trust in our hotel whenever you visit Phnom Penh for business. It’s wonderful to hear that you enjoy our convenient location, spacious rooms, and service. We’re also glad you appreciate the French-inspired ambiance! We look forward to welcoming you again soon and ensuring another pleasant stay.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Sweetyjoey, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our unique décor and the warm hospitality from our front desk team and security staff. It’s always our goal to make every guest feel welcome and appreciated.We’re delighted you enjoyed the complimentary upgrade to the two-bedroom suite and found your room comfortable and clean. Your happiness is the best reward for our efforts!We truly look forward to welcoming you back for another memorable stay.Yours Sincerely,Mr. SENG SeilaOperations Manager

Majoituspaikan vastaus: Dear Adam Ryall, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We’re glad to hear that, despite the initial mix-up, our team was able to assist you promptly and ensure a smooth transition to the correct location. It’s wonderful to know you found our staff courteous and professional, and that you enjoyed the spacious, clean, and comfortable room.We’re also delighted that you appreciated the value of your stay and the convenient access to the resort’s amenities. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another great experience in the future!Yours Sincerely,Mr. SENG Seila"Operations Manager