Majoituspaikan vastaus: Thank you for sharing your feedback! We're glad to hear that you found our staff friendly and the location convenient. We’re sorry to hear about the issue with the room's smell, and we’ll be sure to look into it. We understand that the noise can be a concern for some, but we’re happy it didn’t affect your stay too much. We hope to welcome you back in the future!
KYAW SAN
Deluxe-perhehuone - ei ikkunaa
Majoittunut 1. 2025
Perhe
92 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.3.2025
Good Location and Love to stay.
Käännä
Majoituspaikan vastaus: Thank you for your positive feedback! We're so glad you loved the location and enjoyed your stay. We’d love to welcome you back anytime!
Amer Manzoor
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 1. 2025
Yksin matkustavat
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.3.2025
Excellent location, close to Riverbank, Palace and shopping malls.
Good customer service and house keeping staff.
Great to have brewed coffee at the reception.
Käännä
Majoituspaikan vastaus: Thank you so much for your kind words! We're thrilled to hear that you enjoyed our location, customer service, and the brewed coffee at the reception. It’s great to know that our housekeeping team made a positive impression. We truly appreciate your feedback and hope to welcome you back soon!
Hôtel très sympa situé à un endroit idéal pour observer les débris humains notamment nos chers amis français et américains dont les monologues égocentriques vous feront encore plus apprécier la gentillesse de nos amis khmers....
Käännä
Majoituspaikan vastaus: Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié l'emplacement de l'hôtel. Nous comprenons que les interactions entre différents groupes de voyageurs peuvent parfois être diverses, et nous sommes heureux que vous ayez pu apprécier la culture locale et la gentillesse des habitants. Nous espérons que malgré cela, votre séjour a été agréable et que nous aurons l'occasion de vous accueillir à nouveau !
Mr. GBarhoumeh
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 12. 2024
Yksin matkustavat
1 arvostelu
3.0/5
Lähetetty 31.1.2025
It’s very good location but rooms sticks from the sewer a lot! The bathroom smell very bad. My room did not have a good WiFi connection. I tasked the front desk for the WiFi issue and if they can provide a smaller pillow but I did not have any action. Never again
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We’re really sorry to hear about the issues you experienced with the smell and WiFi connection during your stay. This is definitely not the experience we aim to provide, and we’ll be addressing these concerns with our team right away. We also apologize for not taking immediate action on your requests, as this is certainly not the level of service we strive for. We truly appreciate your comments and will work hard to improve. We hope you’ll consider giving us another chance in the future.
Vieraskäyttäjä
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 12. 2024
Yksin matkustavat
85 arvostelu
3.7/5
Lähetetty 25.1.2025
Близко расположен к дворцу и музею. Отель без лифта, а лестница узкая с высокими ступенями.
Käännä
Majoituspaikan vastaus: Спасибо за ваш отзыв! Мы рады, что расположение отеля оказалось удобным для посещения дворца и музея. Приносим извинения за неудобства, связанные с отсутствием лифта и узкой лестницей. Мы ценим ваши замечания и обязательно примем их во внимание для улучшения комфорта наших гостей. Надеемся, что у вас были приятные воспоминания о вашем пребывании и будем рады видеть вас снова!
Jessica
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 12. 2024
Pariskunnat
3 arvostelu
2.7/5
Lähetetty 24.1.2025
Las instalaciones normales, tienen balcones comunitarios. No hay ascensor y la acústica es mala, se escucha el ruido de fuera.
La zona está bien, se puede ir caminando a los lugares principales de interés, además hay mucho comercio y restaurantes alrededor.
Destacar la ineficiencia del servicio de limpieza. Si bien la habitación estaba limpia al llegar, no pasaron a limpiarla en las 2 noches que estuvimos aún estando el cartel de limpiar ubicado en la puerta. Al llegar de nuevo en la noche y darnos cuenta de que no habían limpiado como se solicitó, se pidió por favor al recepcionista unas toallas y shampoo nuevo. Anotó el número de habitación y nos dijo que en breve pasarían y nunca pasaron. Muy descontenta con el servicio.
Käännä
Majoituspaikan vastaus: Gracias por compartir tu experiencia. Lamentamos mucho que no hayas tenido una estancia completamente satisfactoria, especialmente en lo que respecta al servicio de limpieza. Tomamos muy en serio tus comentarios y nos aseguraremos de abordar este tema con nuestro equipo para evitar que algo así vuelva a ocurrir. También valoramos tus observaciones sobre la acústica y las instalaciones, las cuales serán tenidas en cuenta para futuras mejoras. Nos alegra saber que la ubicación fue conveniente para ti y que pudiste disfrutar de la zona. Esperamos poder tener una nueva oportunidad de ofrecerte una mejor experiencia en el futuro.
Dominika28
Deluxe-perhehuone - ei ikkunaa
Majoittunut 12. 2024
Yksin matkustavat
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.1.2025
Nice hotel in a great location. The staff was friendly. The stairs were a bit steep and you can hear the sound from the street in the room, but other than that everything was good.
Käännä
Majoituspaikan vastaus: Thank you for your kind review! We're glad to hear you enjoyed our location and found the staff friendly. We appreciate your feedback about the stairs and street noise—those are certainly things we’ll keep in mind as we work to improve the guest experience. We hope to have the pleasure of welcoming you again soon!
The staff greeted me with a big smile and carried my bags up the steep stairs.
The room was bright, clean and had a shared balcony to watch over the busy streets.
Good location and lots of tuktuks to get around. Would be happy to stay here again.
Käännä
Majoituspaikan vastaus: Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our staff and enjoyed the room and location. It’s great to know the tuktuks made getting around easy for you. We’d love to welcome you back anytime and appreciate you taking the time to share your feedback! Safe travels!
Vieraskäyttäjä
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 11. 2024
Matkusta ystävien kanssa
6 arvostelu
3.0/5
Lähetetty 20.1.2025
Very basic facilities & an old run down building with few rooms in a favorable location. Power outages on a regular basis & little customer service. Not as good.
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We are constantly working to improve our facilities and services, and your comments about the power outages and customer service are being addressed. We do hope you’ll consider staying with us again in the future to see the improvements we’re making. Thank you again for your valuable input!
MUHAMMAD
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 11. 2024
Liikematkustajat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.1.2025
I am satisfied with Trip.com
Käännä
Majoituspaikan vastaus: Thank you for your kind review! We're thrilled to hear you enjoyed your stay.
Justin Barkon
Superior-huone - Ikkuna(king-parivuode)
Majoittunut 12. 2024
Yksin matkustavat
24 arvostelu
2.5/5
Lähetetty 14.1.2025
Worst hotel I ever stayed in and I didn’t get the room I booked because according to the receptionist they were fully booked, promised to change my room the next day but didn’t! The hotel is dirty with bad smell in the room 😡 ! The room was not clean and I have to wait half an hour for them to clean and I stay 3 nights and the cleaner didn’t even until I checked out 😡
Käännä
6/7
Majoituspaikan vastaus: We sincerely apologize for the experience you had during your stay. This is not the level of service we strive to provide, and we're truly sorry for any inconvenience caused by the room change, cleanliness issues, and the unpleasant odor. We understand your frustration and will be addressing these concerns with our team to ensure this doesn't happen again. Your feedback is important to us, and we are committed to improving our service. Thank you for sharing your thoughts, and we hope to have the opportunity to make things right in the future.