Capri by Fraser, Phnom Penh / Cambodia arvostelua

Majoituspaikan vastaus: Dear Valued guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you love the bed and choose to stay with us every time you visit Phnom Penh. Your comfort is our top priority, and it’s wonderful to know we’ve met your expectations.We look forward to welcoming you back soon!Warm regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Leonkg,Thank you for taking the time to share your feedback regarding your recent stay at Capri By Fraser Phnom Penh! We sincerely apologize for the inconveniences you experienced, as this is not reflective of the standard we strive to uphold.We understand that the size of the room fell short of your expectations, and we appreciate your comments regarding our descriptions. We constantly aim to provide accurate and helpful information to our guests, and your input will help us improve that.We are very sorry to hear about the delay in housekeeping that affected your stay. Please rest assured that we are actively addressing the staffing challenges within our housekeeping department to ensure timely service in the future. Your experience is invaluable in highlighting areas where we need to do better, and we are committed to making those improvements.We truly value your loyalty as a returning guest, and we hope to have the opportunity to restore your faith in us on your next visit to Phnom Penh. If you choose to stay with us again, please do not hesitate to reach out directly so we can ensure your experience is much more enjoyable.Warm regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Valued Guest, Thank you for your time sharing this wonderful review with us. We're sorry to know that the food at our restaurant did not exceed your expectation. We're also sincerely apologize that our team refused to accept the Union Pay Card as there might be restriction during the time. Thank you again for your feedback, we'll make sure to raise this problem to our hotel's manager concern and will fix problem as soon as possible in order to provide a seamless dining experience for our guests in the near future. Once again, we hope you could give us another chance and we're forward to welcoming you back to stay at Capri by Fraser Phnom Penh in the near future. Warm regards, Noun Pattya Ast. Front Office Manager

Majoituspaikan vastaus: Dear TXpat,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We’re thrilled to hear that you enjoyed your stay and found our staff to be friendly and helpful. It’s wonderful to know that our location worked well for your trip, even with the charming narrow streets.We hope you had a great experience exploring the area via tuktuk! Should you find yourself back in the area, we would love to welcome you again for a longer stay.Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We’re delighted to hear that you found your room clean and our staff helpful. Providing a comfortable and supportive environment for our guests is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Zhenwei,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed our central location and found the room well-suited for your short stay. We strive to provide our guests with easy access to all the wonderful attractions Phnom Penh has to offer.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Lion,Thank you for taking the time to share your review of your recent stay at Capri By Fraser Phnom Penh! We're thrilled to have exceeded your expectations.We hope to have the opportunity to welcome you back again in the near future.Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Aaxiansheng,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your stay and appreciated our front desk service.We understand that the room size may not have met your expectations, and we will take your comments into consideration as we strive to improve. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. We are truly sorry to hear that the room did not meet your expectations, particularly with the musty smell and noisy air conditioner; these are important aspects of comfort that we strive to improve. We take your comments seriously and are looking into solutions to ensure a more comfortable environment for our guests. I appreciate your comments regarding the breakfast service, the limited fruit options and your concerns regarding the staff's attitude. It is certainly not the standard we aim for; we value customer service as a priority, I will address this matter with our team to ensure a more welcoming atmosphere and to enhance a better experience for all our guests. We sincerely appreciate your feedback and hope to have the opportunity to serve you better in the future. If you decide to give us another chance, please reach out to us directly so we can ensure a more pleasant stay. Sincerely, Soklida Choun Guest Service Supervisor

Majoituspaikan vastaus: Dear Chan, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our staff, especially Lily. We'll be sure to pass along your kind words to her. We're glad you enjoyed the view from our rooftop restaurant as well. We're looking forward to welcoming you back soon! Best regards, Soklida Choun Guest Service Supervisor

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear that you enjoyed our convenient location in the city center, making it easy to explore nearby attractions like the river and the palace. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Oleg,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you found our value for money satisfactory. We sincerely apologize for the inconvenience you experienced with the previous room. We strive to maintain cleanliness and comfort for all our guests, and your comments will help us improve our services. We appreciate your understanding and are delighted that we were able to provide you with another room that met your expectations.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

Majoituspaikan vastaus: Dear Kurttsui,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed the cleanliness, service, and decor of our place.We strive to provide a comfortable and convenient experience for our guests, and your feedback truly motivates us. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor