Sheraton Suites Philadelphia Airport

休息的不錯

酒店位置好，shuttlebus到機場方便。房間乾淨整潔，服務態度好。

쉐라톤이라는 브랜드를 어떻게 달고 있는지 의문인 호텔입니다. 요청 사항에 대해서 즉각적인 대응을 하지 않으며, 소음이 심하고 객실이 너무 더러워요

The hotel was Charlene and the very nice gentleman check me in was awesome. The food at hotel was very good The room was great I really enjoyed my stay at the Sheraton suite Philadelphia Airport.

It very nice & quiet they do help you out when needed

On the night of October 2, the night auditor at the Sheraton hotel was not answering and disconnecting the front desk phone. We arrived at PHL airport at 12:30 a.m. and attempted to call the front desk multiple times for a shuttle pickup, but each time the call seemed to disconnect deliberately, or the front desk repeatedly hung up. Our calls kept returning to the hotel prompt. When my colleague called the Aloft hotel, their front desk answered right away and kindly arranged the shuttle for us. Thankfully, our shuttle driver was very nice and friendly, which we appreciated. Upon arriving at the Sheraton, we asked the front desk person if we had been calling the correct number, as it seemed like our calls were consistently being disconnected. The front desk staff mentioned that the phone was "acting up." Either the hotel phone wasn’t functioning properly, which is unacceptable for a Sheraton as part of the upper-tier Marriott brand, or the staff was simply being negligent and refusing to take late-night calls. Please address this issue immediately. Thank you.

Clean, comfortable hotel with parking near airport. Highly recommend staying here if you have an early flight. Rooms were more than adequate. Restaurant and bar were both adequate and had good options. Shuttles were on time and provided good service

My friends and I stayed here a little while ago, I had a wonderful experience with the front desk agent Sakiema after we had trouble with the online reservation we made. Amazing Service!! ..............................................

Stay at the Sheraton Suites Hotel Philadelphia Airport for two nights to attend a family funeral and the hotel was near the Airport and the location for the funeral. I have stayed at many hotels in my travels but my experience at the Sheraton Suites did not meet my expectations. I booked a one bedroom suite with a pull out sofa. There was no linens or pillows provided for the pullout until I called at 9:00 pm the night of our first stay and then it was a shabby pillow and a sheet and flimsy blanket. My sister she was sleeping on the pullout is 76 year old and found it very uncomfortable. The next day when we went to the funeral at 9:00 am and came back to the hotel after 4:00 pm the room had not be cleaned, beds still unmade and only two towels were provided for three adults. The reservation clearly stated three adults in the suite. The furniture in the room old an shabby and as one other visitor stated the elevators are dirty. The website also stated when I made my reservation that breakfast was included. When I checked out the next morning I was told that I was charged for the three breakfasts the morning of the funeral because I did not state when I made the reservation that I wanted the free breakfast or the Marriott Bonvoy Points. I made the reservation on the Marriott Bonvoy website but I have no recall of seeing such an option. All in all the only positive thing I can say is that the hotel is near the airport and offer a shuttle to the airport. Not a good experience for me and my family.