Recently concluded our stay at the Petra moon hotel. The location of the property can't get any better. Hotel also looks very new, like it's been recently renovated. Our room had a amazing view. Breakfast was amazing, even the staff were very helpful. Would highly recommend this property in petra.
Käännä
Neil B
Majoittunut 9. 2024
Yksin matkustavat
2.0/5
Lähetetty 21.10.2024
This hotel looked good but once inside was anything but good. Service was courteous without being outstanding. The rooms were tidy but get do with a spruce. The food was plentiful without being high quality. The food is brought in from a sister hotel and is unimpressive.
Käännä
Majoituspaikan vastaus: Dear Neil, Thank you for sharing your feedback. We take pride in our dedication to quality and assure you that all our meals are freshly prepared on-site by our talented culinary team. We do not source food from any external locations, as we are committed to providing our guests with high-quality, locally inspired cuisine. Regarding the rooms and service, our team is dedicated to ensuring both comfort and exceptional hospitality. We are continually investing in upgrades and maintenance to meet and exceed our guests’ expectations. We regret that your experience did not reflect this and welcome any specific feedback to help us improve as we take our reputation seriously and aim to offer a welcoming and enjoyable stay for all our guests. Best regards, Hothaifa Nawafleh general manager
tela d
Majoittunut 9. 2024
Matkusta ystävien kanssa
1.0/5
Lähetetty 9.10.2024
staying at this hotel completely unsafe in all the meaning, even when the hotel is clean and good but safety is the most important during our tour to Jordan in Sep we had a driver try to take advantage of us, (Me & my friend was travelling alone to Jordan 2 lady's), and when we tried to escape from him as he don't know us, he send another driver to do the tour for us, so he don't know how we look like or anything except my friend first and last name, the hotel provide him with all our information, full names, passport copy, a video of us when we was check in to hotel and check out, the car took us from the hotel, all of that and more, so this hotel threat our safety by doing this and could do the same for any other clients will stay at there hotel sometimes staying at bad hotel but have a god safety is much safe than staying at hotel like this this review for all people thinking to book at this hotel, think in your safety before do the booking
Käännä
Angela b
Majoittunut 8. 2024
Perhe
1.0/5
Lähetetty 26.9.2024
this is the worst hotel you can stay after a long day of problems we had we expect to arrive to petra and found our rooms ready because we arrived around 8 evening the front office guy was so rude and make us wait for over 20 min because he didn't found the booking we made online we asked to get 2 rooms next to each other one king and one twin he said they don't have so we said ok whatever you have even when we send this request when we booked when we get to the rooms the rooms was smell bad and there was no towels so we get down and asked to change it there he told us that he can't and if we want towels we need to wait till the c shift or till tomorrow so we ended book another hotel couple of meters away 3* but the service was 5* petra moon hotel for us not more thana motel don't worth 1*
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 23.9.2024
wonderful location with an amazing view of Petra and mountains that can be seen while sitting on the terrace. Rooms are very clean and of high standards. Food was delicious and the staff so polite and helpful. this place is highly recommended
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 20.9.2024
We stayed here for three nights while exploring Petra and surrounds. We got an inclusive package with dinner, breakfast and room. The price was great! The hotel is clean and super conveniently located across from the Petra visitors centre. The barbecue on the roof is a definite highlight. The staff are very friendly and accommodating. The pool is refreshing but the jacuzzi wasn’t so bubbly or warm. I would have preferred some more pillows in the room.. but I think I’m just being fussy. The views over the valley are lovely! Overall, this is great value for money and means you don’t have to drive around town. The front desk will set up tours and guides as required. My husband has a food allergy… and they tried their best to accommodate. Highly recommended!
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 18.9.2024
Just finishing up a 2 night stay at Petra Moon Hotel (not to be confused with Petra Moon Luxury hotel)….. and I have to say it’s been absolutely fantastic! We chose it because it’s the second closest hotel to the Petra visitor centre and because it had a pool. What we were not expecting was (1) the size of the room. Family room is vast! King bed with 3 singles. (2) complimentary water, sodas, chocolate and chips in the mini bar (3) the largest array of bathroom toiletries i have ever seen - and I am including the Ritz and Hilton in that ! We even had Dead Sea salts and a loofah! (4) the most wonderful view over this mars type landscape from the rooftop pool and jacuzzi (which worked - can’t believe the number of places we have stayed at which have bubble less jacuzzis !)…… everywhere is impeccably clean and breakfast has a good selection of western and traditional dishes - including an omlette and pancake chef. We had dinner on first night on the rooftop which was amazing traditional food. 20JOD each which included a starter of meze, choice of barbecued main dish (I had the kebabs) and desert. Honestly can’t recommend enough!
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 10.9.2024
Un hôtel agréable à 2min du site de Petra. Tout se fait à pied. Le personnel est agréable , du service de sécurité à l’entrée jusqu’aux serveurs des repas. La piscine et sa restauration du soir au rooftop sont très appréciables. Je recommande cet hôtel. Seul bémol, un immeuble en construction sur un côté qui peut gâcher la vue; préférez des chambres côté site.
Käännä
Vieraskäyttäjä
Majoittunut 7. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 31.8.2024
Hotel muito bem localizado, próximo à principal atração turística de Petra, onde é possível ir a pé. Quartos bem amplos. O restaurante no terraço é um show à parte, servindo comida deliciosa e diversificada com a vista da cidade. Equipe muito atenciosa.