Peterborough (Hampton)

Excellent visit again . 34 of us on a kamg motorbike training weekend . All looked after beautifully as usual .food service seamless hit and fresh Thankyou Rooms all clean tidy and a warm welcome look forward to seeing you again in may for another visit .

Arrived at the attached Premier Inn at 8:25 on Sunday when checking in asked if the restaurant was still open we were told it was. We dropped our bags in our room and headed next door to the Brewers Fayre. We were greeted with a barrier across the restaurant and told it was closed. We were told we could order and sit in the bar, but were warned we needed to order quickly as kitchen closed at 9pm, thus was then corrected 8:45pm, then to 8:40pm. It really did seem that our custom was not welcome. We looked around the bar there were a couple of table available which were not cleared and there was food all over the floor which hadn’t been cleared up. We didn’t stay to order so can’t comment on the quality of the food. So… Availability of restaurant 0/10 Staff attitude 0/10 Cleanliness 0/10 Food quality - unknown

I recently stayed at Premier Inn Peterborough Hampton, and for £277 for two nights, I expected much better. Unfortunately, the experience was frustrating and disappointing. First, there was no water in the room, no iron, and no phone to call reception—you have to go downstairs and ask for everything. The water they provide is in a glass at the front desk, or you can buy a bottle from the vending machine for an outrageous £2.70. The shower unit was old and tatty, and the hot water didn’t work properly. The sink splashes water everywhere because it doesn’t open fully, making it messy and inconvenient to use. The pillows were completely worn out and thin, offering no support—felt like sleeping on a sheet. Housekeeping was another issue—even if you leave the sign on the door requesting a clean, they still don’t clean the room unless you also tell reception (which I found out the hard way). Staffing levels were poor—only one receptionist at a time, always busy, meaning you have to wait a long time to be served. The hotel also has long corridors with no staff around to assist if needed. For the price, this stay was absolutely not worth it. You’d expect better service, working amenities, and basic comforts without having to constantly chase staff. I wouldn’t stay here again.