The Ziba Hotel & Spa

Urlaub in der letzten Juli-Woche 2022 Lage: der Fußweg war bis zur Stadt ca. 15/20 Minuten (entspanntes Gehen). Wir fanden es perfekt, da wir das extreme Treiben mit sehr vielen Touristen auf Dauer nicht mögen. Sauberkeit: Ohne Worte, perfekt. Service: Soviel lächeln und Lockerheit hat zum Wohlfühlen beigetragen. Jede Bitte wurde sofort erfüllt. Ausstattung: Aufgrund der Hitze können wir nur den Pool und Poolbereich beurteilen. Es ist ein gemütlicher Garten mit fülligem Buschbestand und Bäumen. Drei/vier weitere Sonnenschirme wären schön. Besonders am Pool. Der Pool ist sehr sauber und für 10 gute Züge zum Schwimmen reicht es aus. Er war nie voll, obwohl der Garten besetzt war. Die Atmosphäre war dort sehr entspannt.

Definitely not 4 star. We were given the accessible room, balancing on disabled toilet was not good. The only reason we didn’t ask to be moved was because the bed was huge and very comfy so we put up with the rest. The room was bare/basic, was kept clean. Tea and coffee facilities not replenished so had to keep asking reception- some were helpful some weren’t. Breakfast was poor, no hot water for tea first day, congealed eggs, fatty greasy streaky bacon. Even pastries were burnt one day. Spa was poor, sauna cold so had to request turn it up. Jacuzzi also cold - no hot water for teas provided. Pool was ok but drinks very expensive- 4 euros for a small can of coke. There are better hotels nearer to the town and on the lake. Won’t return here.

Ich habe hier 2 Nächte verbracht auf meinem Weg in die Toskana. Schöne Zimmer, sauberer Pool mit Poolbar und erstklassiges Personal. Es war der Zwischenstopp auf alle Fälle wert und ich würde wenn ich wieder eine Reise in die Richtung planen würde wieder dort halt machen.

We stayed here for 2 nights as a family of 4 and stayed in a junior suite. It was very spacious, with a cot provided for our 2 year old. It was a 5 minute walk to the lake. Generally quiet, with really nice friendly guests. The pool was lovely, quiet most days, plenty of sun and sunloungers available, most people must go out for the day but we enjoyed the facilities. An underground car park kept our car cool and safe. Reception were very friendly and helpful, including late night drinks when we returned to the hotel after dinner. Breakfast in the hotel was tasty, service was excellent. The same chap ran the poolside bar and offered reasonably priced cocktails alongside a bar menu of salads and sandwiches. We looked at staying an extra night but they didn’t have availability. Would recommend!

il soggiorno programmato è stato purtroppo deludente. Abbiamo trascorso 4 giorni senza aria condizionata nelle ore notturne, costretti ad aprire le finestre per essere divorati dalle zanzare! Abbiamo cenato una sera in hotel, tutto rigorosamente senza aria condizionata, unica nota positiva del ristorante è stato il personale che si è rivelato molto gentile e competente. Receptionist pressochè inesistenti, dopo varie lamentele e dopo aver chiesto di parlare con il direttore (che non è mai arrivato), abbiamo chiesto un rimborso alla luce del fatto che la scadenza dei servizi non corrisponde in alcun modo agli standard di un hotel a 4 stelle e di conseguenza al prezzo pagato. Peccato per la struttura che invece è molto valida.

We were hoping for a four star stay at Ziba hotel, as their website promised ‘a perfect refuge for your wellness escape’. Sadly we were so disappointed that we cancelled before we even had checked in. We are frequent travelers and have been to many hotels and have only ever had to cancel once before, due to terrible grounds. The grounds were shoddy, the pool area was so disgusting we couldn’t even bear to spend more than 10 minutes there. There are weeds everywhere, including the reception area. When we asked for a latte macchiato- a normal drink served across Italy, we were informed that they only made espresso. When we asked for the Wi-Fi code we were met with shrugged shoulders and a ‘I don’t know…’ The receptionist seemed to think that it was ok to still ask for a whopping €200 because ‘your room was ready early’ and we were met with a dumbfounded expression when we tried to explain that we felt the whole experience had been awful.

Esperienza brutta, ci hanno fatto l’upgrade in junior suite che era non pulita e non bella per essere una junior suite. Colazione di scarsa qualità , Spa deludente piccola e mal tenuta. Letto e cuscino della camera a dir poco scomodo. L’unica nota positiva è rivolta al personale; molto gentile.

Io e il mio ragazzo siamo andati a festeggiare i nostri tre anni in questo hotel ma ci siamo trovati male con la jacuzzi in camera dove nel mentre la stavamo per usare abbiamo trovato al suo interno della polvere e dei capelli (ci siamo rimasti molto male essendo un 4 stelle). La colazione molto povera mi dispiace. Il ragazzo che abbiamo conosciuto alla reception non ci ha illustrato i servizi se non la spa e la colazione invece complimenti alla ragazza del ceck-out che è stata top!. Come hotel lo sconsiglio.

Ci siamo trovati molto male per il motivo che la jacuzzi era sporca di capelli polvere eccetera. Il personale non era accogliente come ci aspettavamo visto e comunque noi andiamo spesso in hotel di quattro stelle. Colazione molto povera. Sconsigliato a tutti