City Quarters on Brewer

Drains in the shared bathroom were completely blocked. Flooring in some places had completely given out or was on the verge of giving out. Fan didnt work in the room. Bathroom lock was dodgy. Upon arrival, was greeted to a nice smelly sulo bin in the shared lounge are which happened to be right next to our room.

Was ok

Very thin towels for bathroom. We were given soap , but then it disappeared and wasn't replaced. Bed was quite lumpy & could have done with an extra pillow.

The deluxe room was advertised with private bathroom. In reality, its actually a detached bathroom and other guests can use it. Which happened when I was there on my first night. The room is adjacent to a tiny kitchen and you can hear the noise when its being used. Advertised free parking but ots actually street parking and you have to wake up at 8am and move your car or it you pay the fine. At the front of the accommodation window, theres a PARKING AT REAR posted. But theres no parking at the back of the hotel which I confirmed when I called the hotel number. Beware of this accommodation. Wotif you better do something about this.

Upon arrival I felt I had to contact someone by email as to the state of the room. The reply I received was we are sorry you are not happy we have forwarded the complaint to the relevant person. Never got another reply or any of the issues resolved. The sofa bed could not be used at all as the actual base was missing so when you sat on it you sank to the floor. My son has cerebral palsy so got stuck and I had to assist him out of the seat. The bed was not the size requested. In 10 days nobody so much as emptied a bin. I did request new towels which were kindly given to me by the cleaner. The room was at best shabby at worst dangerous. I have included pictures to give an honest review. I feel all I really wanted was for someone to validate my comments and possibly change the sofa so my son had a nice place to sleep. There was a standard lamp which had no light in it. My son did not feel safe here. And on a night when there was a planned power outage we decided to book elsewhere as I didn't feel safe being in the pitch dark with my disabled son, no security no safety. I would not have left the review in this way if the company had been in contact with me, but on hindsight they definitely did not care about my email or my concerns. I can normally see a bright side to most things and do not leave bad reviews lightly.

Where to begin? There is only street parking so you need to move your car every two hours until 5:30pm. The door to my room was very hard to open. Once inside I discovered that the blinds were missing one of the blades, so anyone in the courtyard could see into my room! There were cobwebs throughout the room. Neither the fan nor the aircon worked. They took an extra $102 out of my bank and still have not refunded it 4 days later! When you ring you are speaking to someone OVERSEAS, who I don’t think actually cares! I really wish I’d read the reviews here before making my booking.