Vieraskäyttäjä
21. syyskuuta 2023
One of the worst hotel stays that I’ve ever had. The room itself is incredibly basic and has the feel of a hotel rather than a hotel. As it’s a cheap hotel, I could overlook that if it was the only issue. Sadly, the main issue was that I consistently could enter my room due to a faulty lock. The first night involved waiting for an hour and a half while the very concerned concierge failed to unlock the room, resulting in me not having access to my clothes, work equipment or wash kit for the night. I was finally given another room at 4.30am but was asked to be back up early to get my room back. When I requested a refund for that night, it was refused. I pushed this further and was told to email the manager. Weeks later and I’ve still not had a response. The same faulty door also wouldn’t open the following night and the same concierge had to break the lock open, asking me not to leave the room once I was in, as it would probably jam again. A truly awful hotel experience. This would be a 1 star review if it wasn’t for the night concierge who did all he could to help.
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