The Beach Club

The hotel tried to steal money from me. I booked two rooms. The hotel sent me two payment links. After I paid immediately for the first room, I found the payment links did not request the correct amounts. I emailed the hotel which did not reply to me. Then after the payment deadline, the hotel cancelled not only the booking for the second room but also the booking for the first room for which I overpaid (see the negative revenue loss in the cancellation report) already. The hotel agreed to rebook the two rooms but I needed to pay higher prices, to which I of course did not agree. It was the hotel which sent the wrong payment links but they did not admit. I requested refund for the incorrect payment I made for the first room. The hotel refused. Then I complained to my bank which was able to get the money back for me after a few months. Be warned of this hotel!

The helpful staff provided us with rooms at short notice when our travel plans to Scilly were disrupted, including a free upgrade to a room with sea view. The rooms were comfortable and well equipped, good location overlooking Mount’s Bay.

This was the best hotel we have stayed at in Penzance. Room bright tastefully decorated. Warm. Comfie bed. Spotless all round. Ex. Breakfast. Bathroom fittings very nice. Woul def. Stay again

3 star hotel - Not bad The check in process was a little strange, one person on the phone quite a bit in a room off to the side, who knew you were supposed to go in there? He had two other people in there so we had to wait about 15 minutes. Then we went in and it was all of 30 seconds, here's your key, go up the stairs, see you later! No information given. One day we asked about the buses and how to take them (we are from Canada) and the girl at the desk said she had no idea, she never took the bus. End of that story too. So we didn't find them overly friendly or helpful at this hotel. The room was nice with a fantastic view. Took a while to get anything you asked for, e.g. towels. Everything is quite old but for the price you get what you pay for. Good location to town and the bus route. Food was very good at breakfast, you could have their buffet or choose from a menu. Again, no one tells you that you kind of figure it out watching others. I would return as I said the location was good, the view was amazing and food was pretty good at breakfast lunch and dinner/

Overnight stay, bathroom mirror was a little dusty but otherwise OK.

What a lovely hotel - right in the heart of town with views of the water and an easy walk to shops and restaurants. We arrived after a long travel day - an overnight flight from the US and 5+ hours on the train from London. When we made the reservation, they only had a room with 1 bed, and when we arrived, we asked if there might be a room available with 2 beds (2 sisters traveling together). The kind fellow at the front desk gave us a spacious room with 3 beds (Room 1, I think)! It was on the front of the building facing the water with a cozy seating area in the bay window. The décor was current, warm and welcoming. The room and bathroom were immaculate. The beds were quiet comfortable. And breakfast the next morning was hearty and delicious. A great place to stay in this charming sea town.