Illira Lite Praya Lombok

農村地方算是不錯的酒店，感受到工作人員也很努力想做得更好！訂房條件中説好的免費送機送一份！但還是收了我的送機車費！不知道是不是我理解錯了！

Located near to airport. Breakfast is good and service is best.

I had booked a stay at this hotel but unfortunately had to cancel my trip due to a flight cancellation to Lombok. I reached out to the hotel immediately, explaining my situation and asking about the possibility of a refund. However, I received absolutely no response to my message. I even tried calling multiple times, but my calls went unanswered. This level of customer service is completely unacceptable. Communication is key, especially in situations like this, but the staff here clearly don’t care about their guests. If they can’t even manage to respond to a simple inquiry, I shudder to think how they would handle actual issues during a stay. Based on my experience, I strongly advise future guests to avoid this place. It’s not worth the risk of dealing with such unprofessional behavior. There are plenty of other hotels in the area that value their guests and provide the service you deserve.