SpringHill Suites Navarre Beach

I love this place!! However, I won’t be staying there again.  They now charge you to park in the parking lot.  The parking lot is just open parking in front of the hotel.  This is new and I understand the new management instituted this.  I will not pay to park where I choose to stay and give you my money.  There are other choices!  I would also say the breakfast could improve.  Thank you!give

Beautiful location. Very friendly staff. Good service and food. Would stay here again.

I was treated horribly by front desk staff who happened to be a supervisor(Abi) and a manager(Shelby). Upon check-in, i was spoken to and treated rudely by Abi in reference to the package deal i booked. After seeing how rudely i was being treated, Shelby stepped in to complete my check-in process. But she was rude in her words and how she spoke to me. I felt disrespected, dismissed, and unwelcome. I felt uneasy, and it affected my entire stay. I am a loyal Bonvoy elite member, and their interactions did not reflect how you treat guest spending money to stay at their property. I emailed the GM while at the property in detail of what transpired, so i won't go in full detail in this review. I also spoke with Mr Heeter the next day at the property because i still felt so uneasy about the treatment i received. Mr. Heeter promised me points for being treated poorly as an apology. I appreciated him for sitting down and listening to me. As of yet, two weeks later, i still have not received the promised points. He explained they have to be approved before being added to my account. I reached back out to him, and he explained that the approval hadn't happened yet and apologized for it taking longer than expected. I'm still waiting. Meanwhile, the GM said he would be speaking to his team about what happened to prevent this situation from happening again to anyone else. Would i recommend this property to my friends and family? No. I wouldn't subject the people i love to being treated like i was at this hotel. Very disappointed. The property itself is nice and perfect location on the beach