Macdonald Plas Talgarth Resort

Amazing place, Good resort.

This is our first time visiting this place through a friend’s recommendation. Not sure what to expect as we’ve read some bad reviews but you need to experience this place for yourself to make your own conclusions. We stayed in patio 12; a two bedroom with enough space for a family of four. The rooms, kitchen, toilet were all neat & tidy. The Indian restaurant on site was very good & staff were very friendly. Pool area was neat and we used the pool & steam room. Didn’t feel crowded at all. Kids played table tennis in the hall as well. We also playing pitch & putt outside with beautiful scenery. Overall, it had everything to make our stay enjoyable. Will definitely come back again & would recommend this place. The only thing is that the carpets in the room need to be updated. They are looking old & dated.

We stayed at Plas Talgarth for a 5 night summer break after having had a wonderful time at the MacDonald Forest Resort in Scotland earlier this year. The two experiences could not have been more different with Plas Talgarth being totally underwhelming, overpriced and not value for money. We stayed in a double bed apartment in the Mansion Block. We were on the top floor which was unpleasant due to the high temps, the small windows and the fan that was supplied which was so loud even on slow speed that you couldn't talk to each other. The decor within the apartment was okay but dated. The lighting was inadequate for cooking. The decor in the public areas of the block was falling off in some places and the stair treads to the top floor were loose and dangerous (your insurance company would be surprised at this safety failure). The TV was Smart but the Smart system did not work so no BBC IPlayer etc. Today you expect Smart TV services. The cooking facilities were labelled as "Kitchenette". This means the bare minimal of facilities making it more like Butlins than a Resort destination. The reason for having only 2 items of cutlery and other cooking facilities was due to guests stealing items apparently. Give me a break, you're treating us all as potential criminals! The fridge had no freezer dept so anything frozen thawed out. The oven was a micro wave oven combo placed below waist height so difficult to use unless you went down on your knees! The double bed was of standard size so not a super King Size as at Forest Resort. We didn't get one decent nights sleep. The Lobby lights were on all night and a large gap under the bedroom door allowed enough light to enter to keep you awake. There is no coffee bar or breakfast facilities on site which limits your choices. The Bar is dingy and the Curry Restaurant unappealing. We took advantage of the 4 nights for 3 offer plus an extra night and felt like going home early. This came to £158 per night and for that we expected a lot more. The whole place is tired and lacking in investment and we will not return. The Reception staff were delightfully helpful and we feel for them having to front such a poor quality establishment.

We stayed here for a week with our young son and were blown away by the stunning scenery and the excellent location — perfect for exploring the area we wanted to visit. Unfortunately, the accommodation itself fell short of expectations. The apartment was very dated and, disappointingly, not properly cleaned. Upon arrival, we found a dirty tissue on the bathroom floor, stains on the bedding, and even an earring left behind from a previous guest — all things that should have been caught by housekeeping. The mattress was extremely uncomfortable, feeling more like a bed of rocks, which made it difficult to sleep. It was so bad that we decided to leave a day early. Sadly, when we checked out, reception showed no interest in whether we had enjoyed our stay or why we were leaving ahead of schedule. The setting is beautiful, but the property is in serious need of investment in both upkeep and guest care.

I first stayed here about 20 years ago and the decline is noticeable. The place appears unloved. It is well placed for the seaside resorts of north west Wales, the mountains and steam railways. Sadly the service and maintenance are not up to standard. When we arrived the fridge freezer was running continuously to the extent there was a layer of ice on the back of the fridge and the freezer drawers were frozen shut and could not be pulled out. We spoke to reception about this on 3 days and each time we were told that we would be contacted. We never were. At the end of the week we were told the electricity bill had been reduced but no evidence could be produced. One toilet seat was badly stained, several holes in walls where equipment had been removed need filling, all staircase handrails need repainting, the ceiling around several lights had been damaged and one was hanging down.

Friendly, helpful staff, lovely location Housekeeping needs improvement