Hampton Inn Pendleton

If you are disabled, I would highly recommend you ask about the ADA rooms first. After driving 300 miles, my wife and I were assigned to RM 312. In this room, there is a towel rack next to the toilet. My wife, who has crippled legs, and brain injury from a drunk driver, got caught underneath this rack when she was trying to both sit/stand from the toilet. If I would not have been there to help her, and she would have been a guest who was by herself, she would have been in trouble not being able to safely move and get into her chair. We have stayed in somewhere between 50-75 hotel rooms across the country. Never have we seen a towel shelf, or bar, directly above the toilet impeding the ability to move safely. While it might be ADA certified, by presumably someone with all extremities, and has never had to functionally use the toilet in this room, for handicapped people it is highly dangerous. In fact my wife had a hard time not hitting her head on the rack. The response from the general manager... sorry there is nothing we can do about it. The head office says the room is ADA certified. In other words, no maintenance staff on-site to fix a problem which is a safety issue for a person who is disabled. And to make matters worse, the general manager after asking for pictures of the area in the bathroom, the next day, still hadn't sent the email to someone who could fix the problem. The rack is held in place by four Phillip's screws. Very easy to remove to not only keep my wife out of danger, but other people who stay in the room as well. We didn't want a discount, ask for a discount, or even have a discount and there were no other ADA rooms available. And of course after checking in, a guest is not allowed to cancel a reservation without a financial cost to themselves. We will not be staying here again.

Beds were very comfortable, easy check in process, The entire staff very accommodating and breakfast was great! The property was very clean inside and out! We would definitely stay with them in the future.

Thumbs up! This was part of a long road trip for my husband and I, one of eight hotels we stayed in. It was very nice, clean, convenient, so would definitely stay again if in the area.