Holm House - Stylish Coastal Suites - Silures Bar & Restaurant on-Site

Stayed for 3 nights for my son's graduation at Cardiff University. Idea of self catering suite was appealing, also a separate space for my son. Penarth is a lovely town with great train connections for Cardiff and tonnes of cafes and restaurants. Property looks lovely but rooms were incredibly hot and stuffy (I suspect insulated to the max during the refurbishment) probably lovely in the winter but being in the second floor eaves was not pleasant in summer. The check in arrangements stated that the key code would be sent 3 hours before. That didn't happen so we wasted time finding a number to call (thankfully they answered promptly) My biggest gripe was the fridge that didn't work. I had to bin 2 pints of milk, butter, yoghurt, smoked salmon etc as the fridge was not fit for purpose. Laughable calling it self catering apartment when the fridge was tiny and did not work (at all) Couldn't even chill a can of beer. There was a big sign up saying quiet time 10 pm to 8 am yet our room was above garden and out door drinking area and music was pretty loud even when the space was empty and continued past 11. Its nicely decorated, views were lovely and location good and we liked the tin bath but broken fridge, stuffiness and noisy outdoor music were not good and would put me off staying again.

We stayed here having been gifted vouchers for a birthday! Pre-booking lots of interaction trying to work it all out as system doesn’t make it clear with vouchers what to do and also failed requirement in booking a massage but on the day we had a lovely time. We stayed in skomer room and had a lush view of sea and a beautiful bathroom! Yes it is in need of a few touch ups here and there but very spacious space and perfect for short stays! Spa is small so if you had to share it with a few guests you probably wouldn’t enjoy! We were lucky and was just us and another couple for a short while! Steam room is also a nice treat! Garden and outdoor area is beautiful you just need the weather! Disappointed with the restaurant and food choice but wonder if the closing date at end of month narrows the choice. Not sure the price tag reflects the quality! Lots of lovely cocktails to choose from and a brilliant served breakfast from a menu! Hope that someone comes in and takes this on as a hotel as such a lovely spot!

Overall nice but could be much better Positives:- ＞ Nice friendly welcome ＞ Breakfast staff particarly outstanding service ＞ Breakfast excellent ＞ All staff Great ＞ Fantastic Shower Negatives ＞ No welcome pack and no WiFi Password - had to ask ＞ Room cleaning was the biggest disappointment - when asking on the second day if the room was going to be refreshed I was told that the hotel was busy and they don't normally clean when a customer books consuctive nights stays... if I did want the room cleaned and refreshed I should have asked reception - we had already asked housekeeping on leaving the room and left the clean room sign outside the door to request a clean we were not aware that we had to ask reception also, if we had been made aware of this we would have been more than happy to request this also. ＞ The room was a suite and full price was paid each day so I would expect the same standard the first night as the last. ＞ The furniture was very tatty probably at the stage it needs replacing ＞ There had been a leak above the window and no attempt had been made to repair. Not sure if this could be described as 5 stars more like a 3 but certainly 5 stars for the staff :-)