Pump Hill Farm Cottages

i had very relaxing time there just what i needed will go there again cheers

This is our second time back in 3 months. We love it, the kids love it and we will be back again soon hopefully! Beautiful animals, lovely workers and the owner was so kind to look after my son's watch that he had forgotten the first trip and bring it to us on the second.

Clean and quiet

This is our second stay at Pump Hill. Great spot. Peaceful. No wi-fi which is perfect when you want to relax and get “off-grid”.

Whilst there are a lot of positives about this farm stay, unfortunately there are a few negatives which has resulted in me wanting to leave this review. Firstly, the biggest positive is the actual animals. They are amazing, well looked after and very friendly. We were lucky enough to have a Gentleman do our tractor ride on the first morning of our stay and he was brilliant. He knew lots about all the animals and helped the kids interact with them. Unfortunately, the next day we had a female who didn't seem to have the same passion. A few small things like parking the tractor in the mud so we all had to track through it to get off the trailer and not encouraging any of the animals out of their hideaways so after waiting patiently, the kids all lost interest and moved on. The other positive is the playground and trampoline space. Amazing and hours of fun. Now some negatives. We (myself, my Mother and my 3 year old son) stayed in a 2 bedroom cottage and got charged an extra $25 per night for my son to stay with us. Basically the price quoted included two people only and any other people staying were charged at $25 per night. This makes zero sense. There would be very few adults staying at the farm without kids and I would have hated to be told that each kid was an extra $25 per night after already paying $220 for the chalet. Perhaps two adults and two kids should have been included in the nightly price. Also, we were provided with a basket of wood for our fire and half a packet of fire starters. Having never lit a pot belly fire in my life, I fumbled through it. Not having any wifi or phone signal made Googling any fire starting tips impossible. Our chalet was freezing so without the fire on it would have been intolerable. Once the basket of wood was gone (barely one night) we were charged $15 per basket after that. Considering we were planning on staying for 3 nights, this is another added expense we hadn't budgeted for. Perhaps a basket of wood could be provided every day and some written instructions/tips on the fire would be handy. Another big thing was that the tv did not have any free to air signal. Apparently it is undergoing "maintenance" but after reading a few reviews from last year, it appears that this is a permanent situation. Whilst we weren't there to sit in front of the tv, I would have liked the option of watching the nightly news or cartoons in the morning. After the sun went down, we were bored and the dvds were not appropriate for my 3 year old son to watch. Plus they wanted more money for each DVD we borrowed. There were lots of broken things in the chalet too. The tiny heater that probably wouldn't have done anything anyway didn't work. The lights were downright dangerous and I was concerned that one of us would be electrocuted. Curtains fell down and my Mum had a quick shower and that drained the tiny hot water system so we then had to wait for it to refill before I could have a shower. All in all, we were planning on staying

Very run down cottage desperately in need of repairs, especially in the bathroom. BBQ gas bottle ran out of gas halfway through cooking. There was no evidence of cottage being cleaned and dusted before our arrival. Laundry on site was extremely dirty and untidy. Even though stated in the cottage manual there was tv reception, we found this not to be the case.