The Ritz-Carlton, Naples

酒店在擔心，嚴重影響

No

This isn’t quite 5-star, more like 4.5. But overall it’s a Ritz I would recommend. TLDR summary… What’s good: 1. Staff- Helpful, friendly, and attentive. 2. Dining- Many options, food very good. 3. Rooms- soundproof from room to room, large, and newly renovated. 4. Pool(s)- thank god for an adult pool and it’s enforced! More than enough seating. 5. Spa- super large and luxurious. What could be better: 1. A/C in rooms shuts off during the night regardless of temp and it got hot. 2. Hallway noise from doors cut short echos into the room 3. Beach has tons of shells is not pleasant to walk on 4. Location- Can’t walk anywhere must have a car to go to any off property restaurant. About 15-30 mins from most shopping. 5. No tub in room. What’s downright horrible: Literally no mention or recognition of my Platinum status. Now we were here over NYE so didn’t expect any upgrade as hotel was full. But not even a “thank you for being a Bonvoy member” at check in. There is no lounge (that I know of) and literally no mention of your status. In fact, I wouldn’t think it was even part of the program but I redeemed points for the stay! This is hotel can be very pricey and some will say the $$ vs value isn’t there. But I think the beauty of the hotel across the common areas and the rooms, plus the restaurants, spa, and friendly/attentive nature of the staff deserve a high rating. All of my complaints are on the small side, just realize it’s not perfection despite the high price (or high amount of points you will need).

We spent 2 nights here in August 2024 and loved our stay. The property is newly renovated and the results are fantastic. We had connecting rooms and both were modern and luxurious. The pool area was super with a completely separate section for adults only which was at least the same size if not bigger than the family area and it was always really quiet. My wife slipped off to swim some laps each evening. The food offerings were delicious, we particularly enjoyed grabbing lunch at Gumbo Limbo while looking out over the beach. The Beach area is lovely and the staff very attentive. The location was good too with it only being a short drive to 5th Avenue. There is a sister hotel with a "water park" which we visited, the lazy river and slides were all great fun but the hotel is a little more tired and we certainly enjoyed spending our time at the beach location more than the golf location. Overall a great stay and we would definitely return.

Always clean, elegant and convenient. The beach doesn’t disappoint with chairs, table, towels and cold drinks! Love it

Nothing better than Christmas time here at the Ritz-Carlton. A one night stay after work for a little Rest and Relaxation and it was totally needed after a busy day of driving from home to Miami airport and then to Naples airport to see customers The grounds and the lobby were decorated to the max!!! Beautiful colors with matching gold and silver trees and ornaments. Towering Christmas trees that were high, elegant and bright in the main lobby area. Now for the beautiful Gingerbread house that was so beautiful, and yummy and surrounded by at least over 100 Christmas trees in the Grand Ballroom. It was truly a winter wonderland. The bakers of the R-C did an excellent job in creating a masterpiece of a display. High and big and tastefully attractive. Great idea to have it in the main ball room and in its own glory. It use to be in the main lobby of the hotel. Now for our stay. A pleasure to check at the front desk. A smooth, easy transition and we went up to our room, 1255, showered and changed and we headed back downstairs to the Club lounge where we met our favorite hostess where Jane, Patty and Nancy greeted us. Pouring our drinks was Katherine who we had a great conversation with a few cocktails and snacks. The next day for breakfast was Esmeralda who we love. Always there to serve us and great attentive service. We love the club lounge!!! Can't forget our friends at the valet and bellman. Bellmen David, Jeffery and Juan, the best!!! And to Tate who got our car in a timely matter. For dinner we stopped by at the Grill with no reservations. We wanted to take a look and see but they took us in and got seated at a great table. It was truly awesome to get greeted at the door and at the table by the front hostess, then one of the head waiters Alameder, then the house GM Brian, the Sommelier Lamar, and our server Wes and his assistant Dinda. One of favorite piano players, Addie, who is also known as Lady Fingers, was making beautiful music for all while we dined there for the night. Overall, we love this R-C, with great service, awesome friendly staff, beautiful property and a nice and relaxing stay. We will be back!!! Merry Christmas!!! From A. Balshi and M. Soo