Extended Stay America Select Suites - Birmingham - Pelham

. She can take it or nothing. The hotel was clean but for a person with asthma it smells like smoke. It took 15 minutes to get on the elevator because you had to wait and then it was slow and they only have one. The lady that waited on me was amazing. But when she was trying to get me a smoke free room the other lady said very rudely I just gave the last one out. She can take it or nothing.

Not Happy about the condition Should change the sheets every morning. I do not know if it is a hotel or extended kind of place for people to stay for more than few days at a time. Still need to change out clean sheets and towels.

Extremely rude night clerk We arrived at nearly 2am to check in after a very long day, exhausting day. Walked in to find the reception desk closed with a wooden partition pulled down. There was a phone with a note on the wall that said to call a number for service. The phone on the wall didn’t work so we had to use our cell phone. The lady that answered said she would be there in 10 minutes. we waited and nearly 10 minutes later we were “greeted” by an incredibly rude lady. She went through the motions of checking us in. Gave us keys that didn’t work. We couldn’t even get into the door to the hotel, we were still in this little lobby area. She took the keys and ran them through the machine again. This time they worked. We got to our room and the keys didn’t work. We walked back to the lobby area to find she had already closed the wooden partition again. We knocked and said hello very loudly and she barely cracked the partition open. Took the keys and ran them through the machine again. Then she tried them herself on the door to the laundry room. We walked to our room a few doors down and of course our keys didn’t work again. This time she saw and she abruptly walked toward us and practically shoved me out of the way to use the master key that was around her neck. She opened the door and turned around without saying a word. I said to my friend that I hope we don’t need to leave the room and get back in. I sarcastically said to the night clerk Thank you for your assistance. Sorry you had to do your job.

Front desk closed early Booked online and went to checkin at 8:30pm and the front desk was closed for the night… Took over an hour to get rebooked at another location

Nice place and very convenient Relaxing

Not bad For the price, it was a decent place to stay. My only complaints would be 1. The bed was a bit uncomfortable and 2. The shower wasn't that great either (it had very low pressure so it took me longer to wash my hair) but for the price, it's not a bad place to stay. The place is clean, the staff is nice, the location is good.