The Cross Keys

My partner and I, and another friend went to Peebles for a gig at the Eastgate Theatre which was excellent. The hotel we booked not so. Our friend was allocated a room twice the size of ours, inexplicably, so we swapped. My partner was kept awake most of the night with someone walking about noisily in the room above with what she thought was a TV set blaring, not to mention clicks and tapping from the air conditioning which we had turned off. At 6.30 she woke me as it sounded like someone was having a shower in our bathroom. She opened the door and there was a flood of water coming through the ceiling. This continued for about 5 minutes. I tried calling reception but received no answer. This was followed by very loud clomping about above us for 15 minutes. Upon checkout we told the female staff member, who apologised but didn’t offer anything by way of recompense, and didn’t seem surprised or in any way concerned that the ceiling might have come down. Not even a free breakfast. We discovered the hotel’s ******* credentials as we sat and ate breakfast by reading the information panels that decorate the bar, which only seemed to freak my partner out more than she had been already. The nook we sat in made my partner feel almost seasick and our friend felt a chill. I noticed a Victorian photo on the wall looked eerily like my partner’s brother, with “The Shining” ending springing to mind. I liked the food and free refills of coffee however. The pints were very reasonably priced. There is a lovely no smoking beer garden, but the snow meant it was out of bounds. Built in 1693, I think this hotel could make more of its historic credentials and less chain like. I think the shower trays are slow to drain and water escapes onto the floor. This has obviously pooled in the roof space and it finally broke through causing a flood. Nothing supernatural in my opinion and the clomping around above us more likely to be a thoughtless patron rather than a ghostly former landlady. The bathroom tap was pretty loose probably caused by people attempting to fill the kettle in such a shallow sink. I’d go back but think zmy partner prefers the Hydro somehow.

Booked disabled room as sister cannot walk far. Was told not to worry we have a lift. On arrival we are told there is no car park, and to park in supermarket car park and walk. Good customer care, got in lift and we are told not to touch any part of lift as beam will brake and lift will stop. Got to our room number 1 and manager had gone. Went for evening meal and fryers had gone down so limited food. So we went to fish and chip shop. Before leaving ask one staff member if we could have some more milk. When we got back to room had to go back down and ask for milk, and was told no, we don't have any. I ask for 2 bottles of water, and was told you have to pay for it. Then I was told get it out of tap. I had already tried that but the water looked so chalky that I wouldn't drink it because I have emphysema. The following morning no fryers working limited breakfast. We brought our own milk as we didn't know if they would be getting any in or not. The second day 2 bottles of water had been left in our room. One thing going wrong isnt worth complaining about. But when all of these things. The 2 managers don't care about the place. Rest of staff tried. I looked on pictures and noted there was not a picture of disabled room any where to be seen. Mould on window. Black stuff on wall paper. Had to play about with kettle for it to come on. Please see photos.

Spent one night here with friends. Nice room comfy bed, good shower. Did wake up in the middle of the night and thought I saw a transparent woman with sort of headscarf on appearing to be struggling with something/someone. Shouted for it to go away and tried to wake my wife unsuccessfully. Not malevolent just a tad disturbing. Told my wife about in on waking but didnt mention it to friends in case they took the Mick. Was only upon googling later that I read about the hauntings. I was in room 6 not room 5 which is the one supposed to be *******. The fact that I saw this without any previous knowledge makes me believe my experience more. Feedback from hotel re any spooky action in room 6 would be appreciated.