Home2 Suites by Hilton Jackson Pearl

출장중 방문한 호텔입니다. 편의시설도 좋았습니다 홈투 호텔은 정말 딱 평균이상인것 같네요 다음에도 방문할 예정입니다.

👍 good

We were passing through and had to find a place to stay (for a few hours). The front desk clerk was very friendly and helpful. We booked the last available room. It was large and clean. Wrinkled bed sheets are a BIG turn off! Breakfast was good. Rate was fair. We would stay again.

We discovered that after using the bathrub, the bathroom floor wouldn't stay dry. Whenever you step on the floor, little puddles of water come up like in the picture. Had to put towels on the ground the whole time. When I talked to the staff, they said there was nothing they could do. Maintenance crew was gone, and supposedly all rooms were booked so couldn't get another room. We were also missing linens, the dishwasher was nasty, with standing water covering the bottom. And at breakfast, several basic items like milk were out of stock.

Horrible customer service! After checking in we got to our room and the heat was turned on (it July in the south!) and it was 78 degrees in our room. After turning down the air it still wouldn’t cool. Our pull out coach also didn’t have any sheets/blankets/pillows. I called to the front desk to tell about our situation and Hope was extremely rude and stated she couldn’t do much. She didn’t have any pillows and she couldn’t switch us rooms because they didn’t have any. I looked online and there were rooms available but she said that was a mistake, that they were booked. When I told her the room was unacceptable to sleep in she said she would gladly check me out. My partner called and ask for a room and she said she had rooms available. But yet told me again she couldn’t move us. She was extremely rude with every interaction. In addition to the rudeness, only one elevator worked and here was long hairs on the outside of our shower. Would NOT recommend this hotel.

Someone is playing music excessively loud at 8:45am... There's bugs in my bathroom on the ground floor. The room is ok, the bed wasn't the most comfortable but it appeared to be clean. Maybe show the housekeeper how to make the bed because the bed skirt is on here as a sheet.

This place was perfectly located. We weren't too far from our event, eateries, or entertainment. Hotel is nice. Staff was courteous and helpful. Super friendly. The room was equipped with basics i.e. fridge, TV, super comfortable bed, etc. The TV service is through satellite so a wider range of shows to watch as well. Housekeeping were the real stars. Despite being full, the hotel was spotless and rooms immaculate.