Abalone Hotel & Villa's

Elegant hotel in Paternoster, perfect for few nights stay. The team is really kind and helpful. The villas are brand new, well decorated and very comfortable. The swimming pool is a real plus ! We will come back without hesitations.

5 Stars all around. We went for lunch and they were so friendly and accommodating. They went above and beyond to ensure we were happy. The food was lovely and our waiter was excellent. They were very child friendly too. We used the pool which was the perfect temperature

Our stay at Abalone Hotel & Villa in Paternoster (December 26, 2024) was a true nightmare. What was supposed to be a relaxing vacation quickly turned into a shocking, distressing, and profoundly disappointing experience. On our second night, we experienced a disturbing incident: an intruder entered our Oyster Beach Villa by climbing over the courtyard wall. They stole important personal belongings, including our passports, leaving us feeling violated and unsafe. Beyond the material loss, we experienced sheer terror, fearing for the safety of our daughter and her friend, who were sleeping in the bedroom inside the villa. The thought that a stranger could enter so easily while they slept was a traumatic experience that no one should ever endure. We expected a prompt and empathetic response from the hotel management, but unfortunately, what followed only amplified our distress. When the police and private security arrived, the hotel management displayed an incredible lack of empathy and concern. The hotel managers arrived at the villa at 4 a.m., claiming they were on their day off but came due to a "misunderstood" sense of duty. However, they showed no genuine interest in our well-being. They never contacted us to check on us or offer assistance. Every attempt we made to seek updates was met with indifference and a dismissive attitude. The complete lack of responsibility from the management was shocking. When we tried to reach out, we were told they were "too busy" with other holiday guests. It became clear that, to them, we were nothing more than an inconvenience. The managers even had the audacity to repeatedly highlight that they had arrived at 4 a.m., as if this excused their failure to adequately protect the property and its guests. The security at this hotel is grossly inadequate. The ease with which the intruder entered the villa is an alarming warning sign, especially considering that we were later told that thefts and break-ins are "common" in this so-called "quiet" town. What is even more concerning is that only after the incident, through conversations with locals, did we discover that similar incidents frequently occur in the area. It is unacceptable that the management fails to clearly inform guests of these real risks and does not implement adequate safety measures to prevent such situations. Providing transparent information about potential dangers and appropriate emergency procedures should be a priority for any establishment that genuinely cares about guest safety. Another troubling aspect is the complete lack of assistance upon arrival. Despite Oyster Beach Villa being located far from the main reception, no hotel staff accompanied us to the villa to explain its features, how the keys worked between different rooms, or how to manage the entrance doors. This lack of attention is even more severe considering that the villa is not adequately protected by security systems or measures to prevent external intrusions. At check-in, i