The Exchange Regency Residence Hotel Manila Managed by HII arvostelua

Majoituspaikan vastaus: Dear HazeCamp,Thank you so much for your wonderful feedback! We're thrilled to hear that you found your stay to be worth the price. It's great to know that you appreciated the cleanliness, organization, and the friendliness of our staff. Your kind words truly motivate us to continue providing excellent service.Your positive comments mean a lot to us, and we have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to welcoming you back soon! Warm regards, Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Alexis Joy,Thank you for your kind words! We're delighted to hear that you enjoyed our service. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service to all our guests.We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to to welcoming you back soon!Warm regards,Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Mr. Ippotaro,Thank you for taking the time to share your feedback with us and for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It’s wonderful to know that our location in the Ortigas business district, along with our amenities like the sauna, pool, and billiards, added to your experience. We’re also glad that the convenience store on the first floor was useful and that you had a delightful breakfast at the cafe next door. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great and we look forward to your next visit. Warm regards, Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We are truly sorry to hear about the cockroach in your room. This is not the standard of cleanliness we strive to maintain, and we apologize for any discomfort this may have caused. We're taking your comments seriously and will immediately address this issue.We appreciate your positive feedback and apologize for any discomfort during your stay.Looking forward to your next stay with us.Sincerely,Arvin RaymundoAssistant Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We deeply regret to hear about your disappointing stay, particularly the issues with the hotel's age, the unusual smell, and your concern about the cleanliness of the sheets.We understand that these are not the standards our guests should expect, and we sincerely apologize. We are committed to providing a clean, comfortable, and enjoyable environment for all our guests.Your feedback is important to us and we're committed to making the necessary improvements. We sincerely apologize and hope to have another opportunity to serve you better.Sincerely,Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We deeply regret to hear about the inconvenience caused due to the absence of trash bins in your room. We sincerely apologize and wish we could have informed our Housekeeping team to assist you. Kindly note, each of our guest rooms is equipped with two trash bins: one situated near the writing table and the other within the restroom.We appreciate your patience and understanding, and we look forward to your next visit.Sincerely yours,Arvin RaymundoAssistant Front Office Manager

Majoituspaikan vastaus: Dear Shellsea,Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our convenient location and efficient check-in/check-out process. We understand your concern about the room size, particularly the bathroom, and we'll take this into consideration for future improvements. We're also pleased to know that you enjoyed the peaceful pool area.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Thank you for choosing to stay with us! Looking forward to your next stay with us.Sincerely,Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Mr. Kim,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We deeply regret to hear about your disappointing stay. The cleanliness and condition of the accommodation, along with the problems you encountered with the hot water, jacuzzi, and elevator, are truly concerning. The absence of toilet paper, the poor state of the bed, and the issues with food odors in the hallway added to your inconvenience.Kindly take note that our hotel consistently performs pest control treatments to prevent cockroaches and similar pests. For a more spacious room and bathroom, I recommend booking our Premier or Suite Category. Our Premier rooms offer a generous area of 29 to 35 square meters, while our Suite accommodations provide a luxurious 64.5 to 68.5 square meters.Regarding your refund, the amount of Php1,740.00 have been processed from our bank to your Mastercard. Please be aware that this process can take 7 to 15 working days after our bank's approval. If you'd like to accelerate this, you have the option to contact your bank for assistance.We appreciate your patience and understanding, and we hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Sincerely,Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We're sorry to hear about your disappointing experience. The issues you've raised, particularly those concerning hygiene and maintenance, are of utmost importance to us. We're committed to providing a clean, safe, and comfortable environment for all our guests. We'll ensure your concerns are addressed promptly and appropriately. Your feedback has been noted and will be used to improve our services.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Sincerely, Arvin RaymundoAssistant Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Majoituspaikan vastaus: Dear Sam,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Majoituspaikan vastaus: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Guest, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Majoituspaikan vastaus: Dear Jhun,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager