Holiday Inn & Suites Manila Galleria

Kudos to Jen, we arrived at the hotel at past 11am and just asking if we can leave our luggage and bags coz i know its still early for check in, but to my surprise the receptionist went above and beyond and checked if the room is available for early check in coz she said we may have come far from province and she didnt bill us for early check in. Id like you to see how my nieces and sister really enjoyed even if its just overnight stay👏🙏💕 Breakfast was superb as always♥️

Nicely located

IHG always has the best amenities and service! Especially the front desk ms dani who welcomed us and assisted us. Til next time!💛

酒店和商場連通 非常方便

I am genuinely saddened to leave such a poor review, but my stay here was nothing short of horrible. Upon arrival, I was forced to wait for 2 hours just to check in, and when I finally got to my room, I was greeted with a dark, moldy smell that made the entire space feel unclean and unwelcoming. When I called for basic amenities, it took an additional two hours for them to arrive. To make matters worse, all toiletries are only available upon request, meaning you're expected to wait even longer for basic items you would expect to be readily available. It’s frustrating and frankly absurd, especially for a hotel that charges premium rates. It felt like I was wasting my money on something that didn’t match the value at all. As a loyal IHG member for over 2 decades, this experience was the final straw. I’ll be ending my membership after this. The service, conditions, and overall experience were far below what anyone should expect from a reputable hotel. I expected so much more, but sadly, this hotel failed in every way.

The front desk staff were so friendly and obliging. The room was great, spacious with spectacular views. Swimming pool area a bit dated but gets a good hit of sunlight during the day. Comfy bed. Will stay here again no question.