GemstoneBR in SMDC Shore 2 Residences

Very good stay! All I can say is just add more hanger because some guest are here for event and needs hanger for formal clothes. As well as provide, iron for clothes.

Very good

On arrival was treated by the receptionist and her assistant terribly. They were arrogant and dismissive. I made a formal complaint and in the defence of the management they handled it very well. Living in Thailand for 30 years the treatment here is very money oriented only. The feeling you get here is not welcoming at all and the security treat you like you are entering an airport lounge. Personally, I can’t wait to return to Thailand where I find the hospitality far more appealing and courteous. I will not be returning to the country. The checking in at 3pm and checking out at 11am is just to get more value for their money (owners)  I would not recommend this property due to the feeling of unwelcome treatment from staff.  Thailand as a destination is far more developed and value for money. Check in is 12 and check out by latest 1pm. Why is it not possible to use the swimming pool without charging extra?  Why is there no place to keep baggage? The set up is completely pointless for comfortable travel.  Why is so difficult to rebook?  Why do they take 4 hours to clean a room? Then when you enter at 3pm the floors are still wet from such cleaning. The management should check their staff for burn out as it is obvious on the treatment provided.