Parilio, a Member of Design Hotels, Paros

We haven’t stayed at the hotel, this is a review of the restaurant. I really can’t fault them on anyting, the food and drinks were delicious. The surroundings are beautiful and quiet. Staff are knowlegebull and attentive.

A fantastic hotel situated close to Naousa town approximately 5-10minute drive. Rooms are fabulous particularly the Halo suites and the Aurora. Each room varies even in the same category and some are better than others. All the employees are fabulous and helpful. A big thank you to Matias for his friendliness , excellent communication skills and for being so helpful.

This review is related to a specific service provided by Parilio, that fully represents the quality of the service of the hotel. It was an organized cruise on the hotel owned Silverstar III catamaran, a full day trip at Paros, including stops at Antiparos and Despotiko islands. We could not be more thankful to all hotel front desk and concierge staff (and especially Veroni Kapa, who appeared to be the one most involved) who did their utmost to satisfy our requests, including a birthday cake to cut on the boat, starting from more than one month prior to our arrival at Paros. The organization was impeccable. The boat crew was just great, Takis (Mourikis, the boat captain) took us to some amazing places and ensured the smoothness of the trip, and Anna (Sotiriou, the boat hostess) was immensely helpful with everything and a truly talented cook. The meal she prepared was far and beyond anything one could expect to have on a boat, it was of a quality and taste to be found in high-quality restaurants. We had a memorable day on the boat celebrating the 18th birthday of our daughter with friends and cannot be thankful enough to all hotel staff that helped make this happen.

There were so many strong points with this hotel one could mention: Its great location, very close to Naousa, the night life capital of Paris, still far enough from it to have a peaceful stay. The modern and thoughtfully designed rooms. A great à la carte breakfast, with a big variety of salty and swear dish options. Paron, the awarded modern Greek cuisine restaurant that lived up to its reputation the 2 times we had the opportunity to dine there. Above all however, the hotel staff with their kindness, smile, efficiency and “can do” attitude that made our 8 day long stay at Parilio memorable. This is a hotel worth staying at, again and again… on a truly beautiful island.

Incredible highlight of our trip! The beauty, food, staff, amenities, and the service were absolutely amazing. Highly recommend!

Note this is the first time in my life I’ve taken the time to write a bad review online. Parilio Hotel has the potential to be one of the best hotels on Paros but fell way short of our expectations because of the service. Management needs to invest significant money and time into training its very inexperienced staff if it wants to continue to command luxury hotel pricing. The staff are all extremely welcoming and nice but simply lack experience in all aspects of hospitality operations and customer service. I’ll provide a few examples. At a five star property there should be a dedicated concierge to help guests plan their vacation (dining and activities). We went weeks without receiving a response from the hotel - I had to continually call and message the corporate office in Athens so they could nudge the hotel to respond. It was important to us to have a well planned trip given we were traveling with a nine month old. Our itinerary was not finalized until we arrived to the property and discussed it in person. We were told by hotel staff that they couldn’t contact a beach club that we were able to contact within five minutes to make a reservation. Our boat charter captain made a reservation for us at a restaurant before the hotel was able to. At a five star property the staff should take notes of specific requests. My wife and I booked massages with female therapists months prior to arriving to the hotel (and reconfirmed the massages multiple times). On the day of the massage we were greeted by a male therapist. At a five star property (at this price point) there should be service by the pool. I should not have to set-up my own lounge chairs for my family and wait for extended periods of time for towels and service. There is no poolside service and no one walks around to check in on you or take drink or food orders. You need to continually walk to the bar to get any attention. The food takes far too long to prepare. We waited over 90 minutes for lunch one day. When we first booked the trip we immediately messaged the hotel to let them know we’d be traveling with a nine month old. When we arrived to the property we were informed that the entire resort only had one high chair which was being used by another family while we were eating lunch. This issue was rectified by the second day but this should not happen at a five star property. Our room (which was beautiful) was at the very end of the resort (the last possible building you could be in on the property) - this proved to be extremely inconvenient with a stroller and the many bags we needed at all times for the baby. At a five star property the front desk staff should be more attentive and arranged for a more convenient room given the little one. The water on Paros is not drinkable (which we didn’t know prior to arriving and certainly not the hotel’s fault). This gave us some concern given we needed to wash and sterilize bottles and pump parts. The workaround the first day was li