Bhutan Metta Resort and Spa

Disappointing choice of accommodation -no view from the roomThere is hardly any open area in the property where one can take a leasurely strollThe only saving grace was the food and courteous staff. Room is like an army barrack. Only ONE electrical switch for 4 lights

Malgré un changement de chambre, les menuiseries portes et fenêtres des chambres ne peuvent insonoriser suffisamment chaque chambre, on entend soit les habitants des immeubles environnants s'interpeller, soit les autres clients de l'hôtel qui se croient seuls au monde, quel dommage l'hôtel composé essentiellement de bungalows mitoyens pourrait être parfait. Très bonne nourriture végétarienne et staff a l'écoute.

Lovely garden with e.g. fruit trees. Reception not so welcoming, staff speaks bad English. Restaurant staff very friendly though. Room (above the courtyard) in design excellent. Large bed, good desk and WiFi, even so large that it took us 10 minutes to find the last light button that the staff had switched on when showing the room 😉 However cracks already showing, like a broken towel rack in the bathroom and some loose parquet tiles. The service level however is where the current hotel really collapses. Breakfast Western but very limited, and dinner bland Bhutanese selection. No complete room info booklet, causing us to take our room key outside with us and then upon return finding that ‘they could not clean the room as they are not allowed to use their master key for that’. So they had to hurry and clean it immediately upon return, also because upon first arrival day there was no spare WC paper roll. And we delivered laundry to do at 7.30 AM to be told ‘same day, probably evening’ and in the end after quite some panic got it back around 9 PM, still partly wet. In summary sadly currently far below average, needs serious staff and process retraining and some refitting to claim back its former 3 stars.