Kaberaz Luxury Hotel provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi amenities to assist you in discovering your desired offerings in Madura Island.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Kaberaz Luxury Hotel.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Throughout the day, engage in the entertaining activities available at Kaberaz Luxury Hotel.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
"Lokasi strategis, mudah dicari, dan masih berada di kota. Dari segi fasilitas sudah baik, bagus, lengkap, dan sesuai dengan budget yang dikeluarkan. Dari segi kebersihan, hotel dan kamar bersih, nyaman, dan tertata rapi.
Dari segi pelayanan saya kasih nilai jelek. Beberapa alasannya:
1. Ketika parkir, satpam hanya diam saja dan malah ngopi santai. Tidak ada inisiatif mencarikan tempat dan memandu parkir.
2. Dari resepsionis sikapnya kaku, seperti terkesan terpaksa, kurang ramah, dan seperti menyepelekan tamu.
3. Dalam menanggapi aduan karena ada fasilitas yang kurang seperti tidak niat. Contoh kemarin saya meminta handuk hingga 2x ke resepsionis, resepsionis hanya senyum-senyum tidak jelas dan janji akan dikirim, hingga check out handuk tidak pernah terkirim.
4. Saat pagi hari, tidak ada petugas di bagian resepsionis maupun di kantor satpam. Perlu menunggu beberapa menit dan harus dicari dulu.
5. Saya sudah meninggalkan nomor hp untuk dihubungi terkait permintaan maaf pihak hotel, hingga tulisan ini dibuat tidak ada permintaan maaf.
Mohon pihak pengembang hotel untuk melakukan evaluasi SOP yang sudah dibuat. Apabila belum ada, mohon segera dibuat dan diagendakan pelatihan untuk karyawan. 🙏"