Pysäköintimahdollisuuden tarjoavat hotellit kohteessa Twickenham

I booked this hotel as a gift for family during a rugby match. The hotel failed to locate our booking, they then attempted to charge my family again despite me prepaying online, they eventually put my family in a room but not the family room with 2 double beds that I had paid for, instead they put them in a disabled room with one bed forcing a 15yr old boy to share with his grandma. The hotel acknowledges their mistake but failed to compensate us and instead only offered us the discounted price for the room they gave us. Caused unnecessary stress and downgraded customers who were not happy. Not good management of a hotel. Location is obviously ideal, room was clean and tidy and it’s great for rugby fans and those attending matches. It’s just disappointing about the service we received and the hotels failure to acknowledge and compensate appropriately. One positive was the SA rugby team were also in the hotel!

Lovely and helpful people and love this place thank you

Nice. Friendly and helpful staff

The guesthouse is at an amazing location in the heart of Twickenham. Close to the train station (10 mins walking). The room was suitable and calm. The reception responsible is very nice and knows his job very well. Highly recommended for any person who wants to stay in Twickenham or Reichmond districts.